TRAVEL SPECIALIST JOB VACANCY IN ARUSHHA (1 POSITION)

Our client is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Travel Specialist to be part of our client Team.

Role’s Summary:

The Travel Specialist will be responsible for processing travel arrangements within East Africa, especially Tanzania, for both trade partners as well as direct clientele. To bring experience and guidance to an established team, and to work hand in hand to drive the continued growth of Client Safari Expeditions. Also to give support to the property reservations team, and to effectively self-manage all files from start to completion.

Key Result area/Essential Functions

vQuoting, managing and making travel bookings including flights, transfers, as well as accommodation bookings from initial contact to completion of each file

vMaking of reservations (where required) for our properties in Tanzania

vEnsure all quotations are followed up on a regular basis in order to ensure maximum revenue.

vPreparation of all documents and safari planners relating to each file and reconfirming all services

vInvoicing and managing payments in line with requirements of the department

vEnsuring proficiency in all systems and utilizing them for maximum efficiency

vAcquiring and managing the emergency phone and duties as rotated among the team

vAssist with and maintain an efficient administrative system within the department

vSourcing, leveraging and growing trade and direct client relations to yield maximum revenue results

vWorking seamlessly with the reservations, finance, operations, safaris and sales/marketing teams to ensure the continued growth and success of the respective divisions

vAchieving targets as set out from management both on service quality and revenue generation

vTroubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction

Professional and Interpretational Details

Education:

vDiploma or Bachelor Degree in tourism/hospitality/Reservations

v Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook, and PowerPoint) and basic Google Suite

vProficiency in ResRequest and/or Pink Elephant add an advantage

Experience and Skills:

vAt least 3years’ experience in high end travel for a reputable travel company

vFull understanding of the East & Southern African travel market, its product and logistical aspects

vProven success at conversion and performance as a senior travel specialist

vInformed decision making ability imperative, with a sound ability to both strategize and implement

vHave an in depth understanding of systems and their relation to the full scale business ecosystem

vFully literate and numerate with the ability to perform relevant calculations, statistics, and be able to interpret basic accounts and financial statements and reports

vAbility to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations

vHumble, yet driven with a track record of performance

vTeam player who demonstrates the ability to build and develop successful team

vHave the ability to work through periods of high demand and ready to work on weekends

vA passion for the industry, have a positive attitude and the ability to think out of the box

vMust be able to maintain physical stamina to personally lead their area of responsibility

vAssertiveness, patience and good organizational skills

vA meticulous degree of pride in their personal presentation

vBe flexible in working hours and ensure coverage where/when needed

vA highly self-motivated and self-starter

vAbility to work independently as well as within a group