Location:
Tanzania, United Republic of , Dar es Salaam , Dar es Salaam

Industry:
Energy / e-commerce

Level:
Middle Level

Reporting Structure
Report To:
Corporate Manager
Supervision:
none
Interact:
Employees, Management & Customers

Job Requirements
Education:
Bachelor’s degree

Experience:
2 years

Ability and Skills:
team work & leadership , good command in communication

Culture:
Multicultural

Software:
HR Software

Knowledge:
Focuses on customer and market Demonstrates functional excellence

Personality:
Flexible & Reliable
Tools:
computer

Languages:
Kiswahili , English

Main Duties
JOB PURPOSE
Responsible for provision of training specialist support to empower business efficiency and high performance by developing, administering, and supervising training programs for employees through assessment of training needs of a business, through job analysis, career paths, and consultation with respective managers.
Responsibilities
Managerial Responsibilities:

• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Effectively manage the training budget.
• Manage the technologies and technical personnel required to develop, manage and deliver training.

 Functional Responsibilities:

• Identify and assess the training needs of the organization through job analysis, career paths, and consultation with Management and Team Leaders.
• Develop training manuals that target tangible results.
• Implement effective and purposeful training methods.
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Support other subsidiaries or group companies when required.
• Assess employees’ skills, performance, and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Create a curriculum to facilitate strategic training based on the organization’s goals.
• Keep abreast of training trends, developments, and best practices.
• Evaluate employees and identify weaknesses
• Lead, teach, on-board and evaluate new employees and agents
• Build quarterly and annual training program
• Track employee success and progress
• Implement training KPIs

Other Requirements

• Bachelor’s degree in Human Resources, Commerce with Education or Business related field (essential).
• A minimum of 2 years’ experience and above in training and development management preferably in marketing and sales.

WORKING RELATIONSHIPS
Internal customers:

• Operation Manager and Team leaders
• Training Officers
• All staff

External customers:

• External training vendors

COMPETENCIES

• Functional
• Leadership skills
• Analytical skills
• Curriculum and contents development skills
• Training and facilitation skills
• Strong communication skills
• Computer literacy and office suite knowledge
• Problem solving and analysis
• Customer Oriented
• Excellent team player
• Behavioral
• Stress tolerance
• Flexibility and adaptability
• Accountability and Transparency