Job title: Technical Support Officer

Work Location: Dar Es Salaam, Tanzania

Division/Department: Technical Support and Development

Reports to: Technical Support Team Leader

 Full-time

Part-time Exempt

 Nonexempt

Essential Duties and Responsibilities:

Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new solutions, among other duties. The Technical support officers also liaises with customers directly, as well as creating written documentation hence requiring excellent written and verbal communication.

• Trouble shooting technical issues related or respective solution.

• Diagnosing and repairing system faults and errors.

• Installing and configuring hardware and software solutions.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Supporting the roll-out of new solutions.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Participating in team discussions and huddle sessions.

• Participating in learning hour and knowledge sharing.

Education and/ or Work Experience Requirements:

• Degree in computer science or information technology.

• Atleast1+years of experience in technical support role

• Certification in Microsoft, Linux, or Cisco is advantageous.

• Prior experience in tech support, desktop support, or a similar role.

• Proficiency in Windows/Linux/Mac OS.

• Experience with remote desktop applications and help desks software.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication

.

• Strong sense of personal integrity.

• Attention to detail.

• Ability to multi-task.

• Good interpersonal and communication skills.

• Team spirit and problem-solving abilities.

• Flexibility and adaptability

• Desire to learn

• Passionate about trending technologies, especially open source

Interested candidates should submit their resume certificates detailing their qualifications and relevant experience to [email protected]

Please include ” Technical Support and Development” in the subject line.

Tabono Consult is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

THE DEADLINE FOR APPLICATIONS IS THE 20th December 2023.

Tabono will only get in touch with shortlisted candidates