JOB TITLE: STORE SUPERVISOR

REPORTS TO: OPERATIONS MANAGER

KEY JOB PURPOSE

Responsible for Managing P&L and driving sales for the store through efficient store operations, visual merchandizing, customer service delivery, motivation and retention of store personnel and adherence to company standards and policies.

KEY DUTIES AND RESPONSIBILITIES

o Maximize the potential of Store Management & Employees through performance management, coaching and identifying development opportunities to ensure all stores are staffed correctly including succession planning & ongoing monitoring of manpower planning.

o Champion the brand in stores & create a two-way feedback loop with the brand teams to enhance business performance, including recommendations for promotion or mark down.

o Build external networks to understand market trends & competitor activity that once fed back into central teams allows us to maintain a competitive advantage.

o Contribute to all aspects of business development including new store openings & recommendations for closure.

o Liaise with external and internal parties to facilitate. Ensure internal and external customer service is excellent through brand specific & company wide training initiatives.

o Fully utilize company reporting systems to monitor brand performance & implement corrective action when necessary.

o Handle the day-to-day operations in the mall, ensuring operations are kept up to the highest quality standards to meet all tenant and customer requirements.

o Coordinate mall team and contractor employee work to oversee daily operations include maintenance etc.

o Identify & inform Management of any health & safety risk related to the mall building that may affect employees, contractors & the public.

o Manage tenants’ shops operational compliance (i.e., shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required.

QUALIFICATIONS & EXPERIENCE

o Bachelor’s degree in Business Administration or a related field

o Minimum of 2 years’ experience in a store manager or supervisory role in an apparel store

o Strong sales, negotiation, and communication skills.

o Preferred age range 25-35 years