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13 Jun 2023

Specialist Merchant Support at CRDB Bank

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Job Description

Job Reporting To: Manager Merchant Support

Location: CRDB BANK Plc HQ

Job Purpose

The ideal candidate for the position of Specialist Merchant Support should have an IT background and knowledge of Card Acquiring products (specifically E-commerce and POS) and services and should have experience in programming, analysis, and logical experience in support and problem-solving together with report writing skills as well as good communication skills.

Responsibilities for the Role

  • Configuration of POS and QR codes for approved merchants, loading and dispatching devices to respective branches.
  • Overseeing the E-commerce portfolio and integrated solutions on the technical aspect.
  • Integration and mapping of approved e-commerce merchants
  • To liaise with branch and channel support on Merchant account opening and ensuring availability of sim cards and receipt rolls for merchants.
  • Coordinating Merchant vetting process and verification of Merchant supporting documents to ensure compliance with CRDB, BOT and card schemes operating standards and policy.
  • Provide physical and remote technical support to merchants, RMs and branch champions on all acquiring products.
  • Monitoring system performance, and uptime and updating all stakeholders whenever there are system challenges and following up on their resolution.
  •  Monitoring the activeness of configured POS devices, QR codes and e-commerce merchants and share reports.
  • Develop scripts and simple web-based applications that will assist in the generation of reports, proper tracking of acquiring business and devices, and improve the overall merchant support.
  • Coming up with value adds and innovative ideas and solutions, regarding merchant domains that will help RMs to easily sale and retain existing merchants.
  • To identify, profile and report operational risk incidents related to merchant business activities.

Knowledge, Skills, Qualifications and Experiences Required For The Role

  • Degree in Computer Science, IT, or a similar field
  • A minimum of 2 years of experience in IT support, Merchant support or card-related support
  • Experience in software development.
  • knowledge of card payment technologies (e-commerce, POS and QR)
  • Strong knowledge of programming languages and software development skills.
  • Knowledge of reporting and analytics tools
  • Knowledge of advanced Excel.
  • Great Understanding of merchant business
  • Strong knowledge of card standards (EMV) and Knowledge on PCI DSS
  • Teamwork and Time Management

Deadline 19th June 2023

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 19th June, 2023.

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