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26 May 2023

Specialist Debit Card & Emerging Payments at CRDB Bank

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Job Description

Job Reporting to Senior Manager Issuing Business

Location: Retail Banking Department CRDB HQ

Job Purpose

The purpose of the job is to have knowledge of financial products (specifically card-related) and services and should have experience in analysis and logical experience on problem-solving together with report writing skills as well as good communication and business skills.

Responsibilities For the Role

  • Create and execute a cohesive strategic card product plan that optimizes debit, and prepaid card issuance, activation and utilization, and credit card portfolio performance.
  • Champion product development, enhancement, elimination, and new feature/functionality that deliver best-in-class solutions which lead to optimum customer service, quality, accuracy, and responsiveness.
  • Have command of the intricacies of each card-based payment product and serve as the in-house expert on debit, credit, and prepaid product-related issues.
  • Create and track key performance indicators, conduct industry trends, and peer group comparisons.
  • Work with all levels of management in product development as well as collaborate with internal departments on evaluation, implementation, launches and service management.
  • Provide first-line support towards achieving Issuing KPIs
  • Responsible for effective enterprise-wide dissemination of knowledge on card products across the entire bank network
  • Handling Card Management and Issuing Systems for the approval process.
  • Design and execute card promotion campaigns.
  • Ability to develop and execute strategic plans for activating dormant cards.
  • Manage Card procurement processes.


Knowledge, Skills, Qualifications and Experiences Required For The Role

  • University Degree/Advanced Diploma in Business Administration, Banking, or Information Technology
  • 5 years’ experience in Card operations and Issuing Business
  • Strong knowledge of card technologies
  • Strong knowledge of card products
  • Knowledge card profitability
  • Knowledge of reporting and analytics tools
  • Knowledge of chip profiles and scripting
  • Strong understanding of card personalization, sorting, and dispatch.
  • Understanding card promotion technics
  • Strong knowledge of card standards (EMV)
  • Knowledge of PCI DSS
  • Understanding current scheme compliances and mandates
  • Understanding card transactions authorization processes on both SMS and DMS
  • Ability to compose Business Requirements
  • Understanding card frauds and prevention techniques
  • Business understanding of Banking operations, card products, customer service and merchant acquisition procedures and analytics.
  • Building Positive Working Relationships, Coaching, and excellent Communication, Contributing to Team Success, Customer Focus, Formal Presentation, and Planning & Organization.
  • Business understanding of Banking operations and Risk Management.
  • Teamwork and Time Management  

       Deadline for application 01/Jun/2023

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 21st June, 2023.

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