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31 Aug 2023

Specialist; Core Networks at CRDB Bank

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Job Description


Reporting Line- Senior Manager, Networks

 

Department- DICT, HQ

Job Summary

The purpose of the job is to oversee and support unified communication infrastructure (Data, Voice, Video & IM, audio and video Conference, and presentation) to satisfy business and customer requirements (flexibility, availability, performance, security, and continuous improvement).

Key Responsibilities:

  • Manage multiple unified communications infrastructure projects and operational tasks.
  • Responsible for design, staging, configuration, implementation, and support for VoIP & Contact centre systems and configurations installations as necessary.
  • Configure and maintain LAN and WAN for voice services.
  • Install, configure, upgrade, and troubleshoot Cisco unified infrastructure applications.
  • Coordinate and maintain different IP Telephony enhancements, Unified collaboration systems, Presentations and Audio-Visual facilities.
  • Install and maintain Unified Communications Systems (CUCM, CUC, UCCX, IMP, AQM) applications.
  • Configure and maintain standard QoS templates across all network devices.
  • Provide support to UCS operations across the network.
  • Provides world-class customer service to internal and external customers.
  • Performs analysis of unified communications needs and contributes to the design of network architecture, integration, and installation.
  • Monitors and maintains Unified Communication Systems and makes necessary recommendations for additional resources or hardware augmentations.
  • Prepares and maintains UCS configuration documentation and changes.
  • Conduct research and propose appropriate recommendations on unified communication products, services, protocols, and standards in support of user experience continuous improvements.
  • Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
  • Consult with the management and design access policy for the acceptable use of the unified communications services.
  • Prepare and maintain spare part lists, monitor inventory, and ensure that all the critical parts for unified communications systems are always available for fault repair and emergency requirements.
  • Review and Support unified communications enhancement of the existing infrastructure through periodic upgrades (hardware & software)

 

Experience, Knowledge, and Skills Requirements

  • Bachelor’s degree in computer systems, Technology, or any other equivalent and relevant qualification from an accredited institution.
  • 5+ years of Cisco technical experience, including design, implementation, and support of Cisco Unified Communications solutions.
  • Extensive hands-on experience with ACD and IVR solutions
  • Cisco Unified Contact Center Express technologies
  • Knowledge/ Experience of H.323, H248, MGCP and SIP.
  • Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP.
  • Expertise with Signaling Protocols – ISDN, CAS, Analogue, T1/E1 PRI and E and M.
  • Experience / Knowledge of compression algorithms – G729, G711, G722 etc.
  • Extensive experience configuring, implementing, and troubleshooting QoS.
  • Experience supporting Call Centers, including setup, configuration and troubleshooting of toll-free numbers desirable.
  • Strong knowledge of voice, video and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
  • Knowledge of audio and video conferencing backend systems, Cisco TMS, voice gateways, Cisco MCU, Content Servers, VCS controller and VCS expressway.
  • Scripting and UC application development skills.
  • Expert practical knowledge of Cisco Collaboration Systems.
  • Data analysis and problem-solving skills.
  • Strong planning and organizing skills.
  • IT Service Management skills.

Deadline 14th August 2023

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th September, 2023.







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