1 Nov 2023

Senior Manager; Agency Banking System Support at NMB Bank

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Job Description

Senior Manager; Agency Banking system Support. (1 Position(s))
Job Location :
Head Office, Hq

Job Purpose:

To ensure smooth Agency Banking operations, to maintain high service availability.
Main Responsibilities:
System Availability
Responsible for operational routines to maintain a high level of quality and availability of Agency Banking Platforms.
Ensure the whole Agency Banking Infrastructure is stable, reachable/accessible and operates as expected.
Ensure all Agency Banking servers are maintained regularly and propose upgrades if needed.
Ensure that all Agency Banking nodes, applications, products, and associated processes are compliant with Internal Controls, AML, BOT, etc.
Strategic Planning for Agency Banking Systems to meet agreed NMB targets with focus on quality.
Generation of capacity, KPI tracking and project progress reports weekly and monthly in a timely manner
Perform System capacity and resources utilization management. End to end capacity dimensioning to ensure expansion is done timely and report is prepared and submitted to Head of department at least once per quarter.
Perform OAM and or Health check and prepare and send out the report on daily basis.

Service Availability

Responsible for the overall upkeep and management of all existing and future Agency Banking services, Products, and their integration to the company operations.
Ensure all services like deposit, withdrawal, bill payments, account opening etc are working as expected.
Provide first level and second level Agency Banking support and escalate to level 3(need further investigation from vendor) for all services like deposit, withdrawal, bill payments etc.
Re-classify problems into level3 (need vendor support) and initiate change request to be approved by team leader and subsequently product vendor /owner.

Network Availability
Monitor network SIM cards data usage, bandwidth usage and their up time/availability.
Ensure no agent fails to transact due to data depletion or failure to renew bundle.


Monitor trend of traffic of all services including agent services timely in different parameters of minutes, hour, and day with transaction status of success vs failure.
Monitor services at Terminal management level (TMS) eg USSD sessions timeouts, devices wrong passwords attempts, rejected transactions requests at terminal level.
Continuous transaction monitoring
Ensure all Agency Banking services and equipment are integrated with monitoring system.
Ensure all platform KPIs are Realtime monitored through the monitoring systems.
Knowledge and Skills:
Substantial diagnostic and troubleshooting skills.
Knowledge of Database Management systems Microsoft SQL Server, MySQL, Oracle
Knowledge of Microsoft Windows Server, Red Hat Enterprise Linux (RHEL) and /Or Unix Solaris Operating System
Knowledge of Service Oriented Architecture is an added advantage.
Conversant with the following Omni–Channel systems
i.Tanzania Agency Banking landscape
ii.Bills payment and collection networks like; GePG, AZAM, Dangote, SARIS.
iii.Point of Sale (POS) terminals and associated technologies.
iv.Mobile Network Operators – Networks.
v.Enterprise Service Bus (ESB), with its Integrations with 3rd party business partners (MNOs, utility providers, billing systems, etc.)
Qualifications and Experience:
Bachelor’s degree in Computer Science or related academic field.
At least 5 years of relevant work/management experience in systems support, incident & problem management
Technical interaction with vendors, contractors, and other stakeholders.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job closing date : 14-Nov-2023

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 14th November, 2023.

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