Key Duties & Responsibilities

• Payment confirmation
• Daily order booking
• ATC Creation
• Open ATC management
• ATC movement record keeping
• ITA creation
• Issuance of ATCs to transport department/customer/customer representative
• Company order creation procedures compliance
• Sales officer/coordinator team coordination (for order creation)
• Transport and logistics coordination (to ensure seamless dispatch)
• Compilation of customer service sales report
• Maintenance of strict customer account statements confidentiality
• Customer account balance confirmation
• Customer queries management
• Development and implementation of customer experience improvement tactics and strategies
• Collation of periodic sales reports for review and submission to DCP Management
• Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
• Identification and recommendation of sales operation improvement to the Head of Sales & Marketing
• Execution of any other duties assigned by the Head of Corporates Sales or Head of Sales and Marketing