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28 Nov 2022

Reset & Complem Pathws Officer at UNHCR

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Job Description

Standard Job Description

Resettlement and Complementary Pathways Officer

Organizational Setting and Work Relationships
The position for Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters.

The incumbent’s primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring and enforcing procedural compliance, integrity and quality of case submissions, and ensure progress against targets. He/she contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR

The role may also involve managerial responsibilities in supervising staff and affiliate workforce.

The incumbent works in close coordination with the Resettlement and Complementary Pathways Service in the Division of International Protection in Headquarters, and protection teams in Bureaux and country operations.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

– Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals.
– Monitor activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.
– Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery.
– Manage a process to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR’s resettlement and complementary pathways policies and procedures.
– Promote and monitor the implementation of UNHCR’s global resettlement and complementary pathways policies, procedures and guidelines in the AOR.
– Provide guidance and advice on policies, protection standards and procedures for resettlement and complementary pathways.
– Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards.
– Promote and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular.
– Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards.
– Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways.
– Assist selection missions by resettlement countries to the region/country operations. ;
– Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways. ;
– Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices. ;
– Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS. ;
– Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR. ;
– Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses.
– Ensure that resettlement and complementary pathways activities are reflected in the country operations plans, the protection and solutions strategies in line with the regional strategy.
– Contribute to comprehensive protection and solutions strategies in the country operation or region.

For jobs in the Regional Bureaux only:
– Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways.
– Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance.
– Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities.
– Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection at Headquarters.
– Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region.
– Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the Division of International Protection for external publications.
– Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required.
– Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways.

– Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Political Science;
Social Sciences;
International Law;
International Public Law;
International Refugee Law;
International Human Rights Law;
Refugee and Forced Migration International Relations; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Protection Learning Programme; RSD- Resettlement Learning Programme; MLP;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
At least 6 years ( 5 years with Graduate degree) of professional work experience relevant to refugee protection work, of which 2 years in an international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context.
Sound understanding and ability to implement UNHCR¿s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Knowledge of and experience with Complementary Pathways programmes. Diverse field experience. Experience working in a multi-cultural environment. Knowledge of additional UN languages.

Functional Skills
DM-Database Management
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
PR-Mixed migratory movement management
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):


Desired languages


Operational context

Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:
This position reports to the newly created position of Senior Resettlement and Complementary Pathways Officer based in Kasulu and supervises two Associate Resettlement Officer Positions. The resettlement operation in Kasulu is currently undergoing transition from group processing to individual processing and the position will entail clean-up activities including file review and database management. Training of caseworkers to conduct P1 cases and training of other units to make individual referrals is a priority for the operation. Due to the change in processing modality, mass information and individual counselling for refugees is also a priority. The position requires strong casework and review experience as well as skills in training and in individual counselling. It will also entail frequent travel to the camp which is about one hour away from the field office.

Living and Working Conditions:
UN Security Level-2 is currently in place, which implies that official and private road travel by staff is limited as per the MOSS. Staff members and their dependents also rely on air transport provided by UNHCR three times a week depending on the weather condition and bookings. Kasulu airstrip is operational and the UN flight operates in Kasulu on Mondays, Wednesdays and Fridays.
There are two hospitals in the district – namely Kasulu District Hospital, Kabanga Hospital, and Heri Mission Hospital in Buhigwe district. Although medical facilities and pharmacies are not up to internationally acceptable standards, they provide basic health care and services to the local population.
Whereas the local population has access to local schools, which have basic learning facilities, there are no International pre-schools, primary and secondary schools available for staff to send their children.
Cash is the only means of transaction in Kasulu. Currently, there are two banks operating branches in Kasulu namely; National Microfinance Bank (NMB) and CRDB Bank.
UNHCR FO Kasulu has constructed 10 residential houses located in two compounds for international staff members. Although basic, all the houses are fully furnished with needed furniture and accessories including mosquito-nets, kitchen utensils and appliances. The PAMA telephone facility is available in all the staff houses and can be used to communicate internationally using assigned PIN Codes. The office has also extended the provision of internet WI-FI facility to the residences as well as satellite TV (DSTV) in these accommodations, although the DSTV is paid for at staff members own cost.
Given the increased staffing and limited space available, these residences can be fully occupied and new staff members may have to wait for available space when there is vacant house. In this regard, new staff may be required to stay in a hotel/lodge/guesthouse until such a time a space becomes available. Alternatively, staff members can choose to live in rented accommodation in Kasulu town, as there is an increasing availability of suitable housing, which are RMS compliant.
Additional Qualifications


PR-Counselling Asylum Seekers or Refugees

BA: International Law (Required), BA: International Relations (Required), BA: Law (Required), BA: Social Science (Required)

HCR Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, HCR Resettlement Learning Program – UNHCR
Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Stateless

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Policy research & development, Political awareness, Teamwork & collaboration
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Bi-annual Compendium 2022 Part B – November 2022
Functional clearance

This position doesn’t require a functional clearance

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Method of Application

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Closing Date : 14th December, 2022.

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