UBA is Africa’s best and most resilient banking group with operations in 20 African countries and offices in three global financial centers.

Remittance Officer Job Vacancy at United Bank for Africa (UBA)

POSITION: Remittance Officer

Location: Head Office

QUALIFICATION & EXPERIENCE

• Bachelor Degree or equivalent
• MBA/ Master’s Degree or a relevant professional qualification will be an advantage
• Minimum of three (3) years’ experience in Banking, Microfinance or Payments systems
• Product penetration
• Implementation of business and development plan
• Growth of remittance revenue
• Customer services

KEY COMPETENCY

Knowledge

• In-depth knowledge of the business environment and Digital banking products
• Fraud and Operational risk knowledge
• Revenue assurance and Product Knowledge
• Regulatory and legal knowledge

Skill/Competencies

• Strong business development and selling skills
• Excellent interpersonal and communication skills
• Strong negotiation skill.

ROLES & RESPONSIBILITIES

Business Development

• Develop and execute product plans to support remittance and other digital products
• Identify and implement innovative revenue generating services
• Drive remittance products promotion and rewards to encourage increased adoption and usage
• Build and maintain strategic partnerships with key stakeholders
• Establish relationship with branch business team to achieve the set branch remittance targets
• Recruitment of sub-agents for remittance products to increase cash pick up points.

Performance Monitoring & Analytics

• Monitor changes and trends in remittance to ensure competitiveness in the market and alignment to customer preference.
• Conduct monthly analysis to ensure product and pricing is in alignment with the industry position.
• Closely monitor customer complaints and improve the process to provide simple, functional and reliable products.

Communication & Training

• Train and guide staff involved in remittance as per the banks training framework.
• Produce and publish detailed product information guides including features and functions, positioning and pricing.
• Conduct training to all recruited sub agents.

KEY PERFORMANCE INDICATORS

• Product penetration
• Implementation of business and development plan
• Growth of remittance revenue
• Customer services

Knowledge

• In-depth knowledge of the business environment and Digital banking products
• Fraud and Operational risk knowledge
• Revenue assurance and Product Knowledge
• Regulatory and legal knowledge

Skill/Competencies

• Strong business development and selling skills
• Excellent interpersonal and communication skills
• Strong negotiation skill.
• Only shortlisted candidates will be contacted