Relationship Manager; Mass Liabilities (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To Manage the end-to-end relationships of key stakeholders in the liability segment for the purpose of onboarding more customers and retaining the existing portfolio by ensuring provision of tailor-made solutions which carters for the need of the segment.
Main Responsibilities:
Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) which makes a positive contribution to usage of banking products & services.
Take the leading role in driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
Ensure continuous product improvement and digitization of processes.
Proactive review with clients to increase share of wallet by providing customized cash management solutions on collection, payment, payroll, internet banking, etc.
Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure, and manuals.
Work closely with internal stakeholders to ensure the portfolio meets planned revenue and volume projections.
Monitor and review deposit performance to ensure branch targets are met.
Support relationship officers and branch sales team through coaching and coordination and participate in the refresher trainings of relationship officers
Proactively nurture and leverage sustainable, robust stake holder relationships, coalitions, and network internally and externally
Manage customer expectations through effective queries, complaints, and correspondences handling in a timely manner as per service operating standards.
Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibility and ensure targets are achieved
Ensure leads generation directly or through Branches for all the Personal Banking products
Knowledge and Skills:
Advanced excel analytics knowledge of reporting.
Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.

Sound knowledge of Retail Banking products and services

Excellent knowledge of mass market sector dynamics and related laws.
Sound understanding of other bank’s products, policies, and procedures
Excellent knowledge of Banking operations and financial markets in Tanzania.
Understanding and interest in financial/banking products and markets.
Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic and business unit level.
Demonstrated ability to assess financial trends and react to them to expand and manage portfolio.
Ability to drive change in a new environment.
Strong presentation and communication skills, influencing and problem-solving skills.
Good sales and negotiation skills.

Qualifications and Experience:

Bachelor’s degree or equivalent in business related studies
5 years’ experience in banking operations, out of which 3 should be in Relationship Management and/or Sales role.
Candidates with strong acquisition or good networking background are preferred.
Experience of working with NGOs or financial inclusion projects or business development field

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.
Job opening date : 23-Apr-2024
Job closing date : 07-May-2024