5 Apr 2023

Relationship Manager; Agency Banking – Indirect at CRDB

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Job Description


JOB REPORTING TO: MANAGER AGENCY PERFORMANCE AND RETENTION

JOB PURPOSE

The Purpose of the job is to be responsible for driving growing agency banking performance by growing and maintaining a strong agents’ network, by managing the relationship of indirect channels i.e. Super Agents, Franchise and Freelancers to maintain a healthy agent network that meets customer demand for each Market to achieve growth in Profitability.

OWN PRINCIPAL ACCOUNTABILITIES

  • Monitoring and implementing Sales strategy, Distribution/expansion of Agent’s Business.
  • Drive Super agents and Franchise strategy implementation through Plan and coordinating all activities with the Branches and Head office.
  • Track their daily performance on Supporting agents through daily visits, training, liquidity management and other KPIs.
  • Develop and cascade monthly KPIs and track their achievements that impact business growth.
  • Champion development of Sales initiatives through indirect channels to enable the growth of usage and active agents base growth.
  • Monthly Indirect channels commission computations to ensure they are tailored to drive growth.
  • Provide necessary training and support zone/Branch to ensure that they achieve customer Acquisition through Agents
  • Liaising with branch managers/zonal Relationship Managers on the identification of the new prospective agents in the Zone while ensuring compliance with KYC as per the regulation and business requirements.
  • Support zone on Acquiring new business opportunities, initiating business cases and product concepts for value-added services on Agency banking, and seeking necessary approvals from within the bank.
  • Development of agency banking business through optimal relationship management among stakeholders.
  • Monitoring the market very closely for dynamics on customer behaviour, competition, policies, compliance, and regulations.
  • Supporting other business units for cash transaction solutions using customized agency banking models.
  • Ensure zone/Branch they have proper visibility on Super Agents’ performance through sharing performance and conducting a meeting with stakeholders to ensure they get reports timely and use them to drive performance.
  • Ensure compliance of Agency banking operations within the zone as per Banks and Regulatory requirements and periodic review of the compliance of Agency Banking business operations.
  • Ensure adherence to all agent’s banking operations and compliance requirements as per the bank policy and regulator.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • University Degree or equivalent Advanced Diploma preferably in Business Administration, Banking, Accounting, Finance, or any Business-related field.
  • Minimum of 3 years experience in the Banking industry, Mobile Network Operator (MNO), or agency network operations with proven strong interpersonal skills.
  • Prior exposure to field operations on agent network institutions/FMCG Sales/direct sales operations will be an added advantage.
  • The highest level of uncompromised integrity.
  • Versatile and adaptable, able to react quickly
  • Able to work in a demanding matrixed environment, with a proven track record of working effectively under pressure.
  • Proven ability to build effective, trusted, and credible relationships with multiple constituencies through exceptional interpersonal skills, communications, actions and presence.
  • Holder of a Driving License including Category D and capable of Self-Drive in both Terrain
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 20th April, 2023.







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