1. Repair and Refurbishment

• Diagnose and repair faulty products including PCBAs, batteries, bulbs, and tube lights
• Harvest reusable components (batteries, PCBs, lights, etc.) for use in repairs and field support
• Assemble refurbished systems from repossessed units for resale at discounted rates
• Conduct testing and quality assurance to ensure all refurbished units meet company standards

2. Process Management

• Ensure proper usage of tools, equipment, and inventory in the repair room
• Collaborate with the QC team to identify and resolve recurring quality issues
• Coordinate with the Warehouse team to maintain adequate spare part availability

3. Reporting & Documentation

• Prepare and submit weekly and monthly reports on repair activities, harvested parts, and refurbishment outputs
• Maintain accurate records of inventory usage and system inputs
• Document and escalate product quality issues to relevant stakeholders

4. Training & Field Support

• Conduct field visits to train and mentor local technicians on repair and refurbishment techniques
• Provide technical support to improve technician performance and service delivery

5. E-Waste Management

• Design and implement an e-waste collection, segregation, and recycling program
• Partner with certified recyclers to ensure legal and environmentally-friendly disposal
• Track and report on e-waste volumes and recycling outcomes
• Lead awareness campaigns to educate customers on proper e-waste handling
• Explore innovative ways to reuse or upcycle defective components

6. Additional Duties

• Ensure all replaced or swapped units are returned for refurbishment or parts harvesting
• Maintain a clean, safe, and organized workshop environment
• Follow all safety guidelines and use tools appropriately