Reconciliation Analyst (1 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

Responsible for performing reconciliation of Mobile Network Operators (MNOs) and Money Transfer Operators (MTOs) accounts and ensuring exceptions that require refunds are completed in a timely manner.

Main Responsibilities:

Perform daily reconciliation of mobile banking transactions and share reports with Mobile Network Operators (MNOs) and Money Transfers Operators (MTOs) as per agreed SLAs; ensure exceptions are settled in a timely manner
Perform TIPS account reconciliation, and timely escalations to stakeholders, TIPS participants, BOT or Financial Service Provider (FSP) for quick resolution
Process refunds proactively through Reversal Portal/ Reversal tool
Prepare voucher/entries for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as agreed SLA
Monitor Float accounts with Mobile Network Operators (MNOs) and ensure that they are within allowed limits
Prepare memo/voucher for replenishment of float accounts; ensure entries are approved and processed in a timely manner
Prepare memo/voucher for purchase of new airtime stock; follow up with Mobile Network Operators (MNOs) to ensure purchased airtime stock is reflected on virtual accounts in a timely manner
Engage vendors/ third parties for quick reconciliation confirmations – Utilities’ providers (TANESCO, ZECO, TV Subscribers, Water Authorities and others)
Prepare daily mobile banking status/summary of reconciliation reports showing, status of outstanding items/ transactions and recommendations
Assist line manager to prepare periodic (RCC, KRI, Monthly recon reports) and on demand status/ summary reports for internal circulation
Analyze trend/performance of mobile transactions to identify any technical hitches that require immediate attention of technical (E-Banking/ Omnichannel) team
Engage branches and RMs where necessary to speed up tracking resolutions from customers
Ensure issues/queries received from Customer Service (Contact Centre) and internal customers are resolved within agreed turn-around-time (TAT) to achieve FCPR
Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail (Reversal Tool to maintain audit trail)
Knowledge and Skills:

Understanding Retail Banking Processes, Operations, risks and controls around Mobile Operations processes.
Must have a good communication skill both oral and written in English and Kiswahili.
Must have good computer application knowledge – particularly on MS Excel
Teamwork/personal effectiveness – clear and concise communication, time management, adaptability
Strong interpersonal skills
Qualifications and Experience:

Holder of University Degree in Accounts/Finance/Banking or related field
At least 2 years working experience on Retail Banking Operations with not less than 1 year involvement in reconciliation duties
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 14-Aug-2025

Job closing date : 28-Aug-2025