Position Title: Receptionist

Work station: Dar-es-salaam, Tanzania

Job type: Contract based.

Duration: 12 Months.

Application deadline: 01 July 2022

General Purpose

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

• Main Job Tasks and Responsibilities
• Answer Telephone, Screen And Direct Calls
• Take And Relay Messages
• Provide Information To Callers
• Greet Persons Entering Organization
• Direct Persons To Correct Destination
• Deal With Queries From The Public And Customers
• Ensure Knowledge Of Staff Movements In And Out Of Organization
• Monitor Visitor Access And Maintain Security Awareness
• Provide General Administrative And Clerical Support
• Prepare Correspondence And Documents
• Receive And Sort Mail And Deliveries
• Schedule Appointments
• Maintain Appointment Diary Either Manually Or Electronically
• Organize Conference And Meeting Room Bookings
• Co-Ordinate Meetings And Organize Catering
• Monitor And Maintain Office Equipment
• Control Inventory Relevant To Reception Area
• Tidy And Maintain The Reception Area

• Education And Experience
• Bachelor’s Degree Generally Required

• Knowledge Of Administrative And Clerical Procedures
• Knowledge Of Computers And Relevant Software Application
• Knowledge Of Customer Service Principles And Practices
• Keyboard Skills Ability To Work A Switchboard

• Key Competencies
• Verbal And Written Communication Skills
• Professional Personal Presentation
• Customer Service Orientation
• Information Management
• Organizing And Planning

• Attention To Detail
• Initiative
• Reliability
• Stress Tolerance
• Key Performance Indicators:

Key Performance Indicators:

• Customer Centric: Greet And Welcome Guest As Soon As They Arrive At The Office.
• Providing First Level Customer Support To All Customers Visiting Vodacom Headquarters For Various Customer Service Issues.
• Direct Visitors To The Appropriate Person And Office.
• Answer, Screen And Forward Incoming Phone Calls.
• Ensure Reception Area Is Tidy And Presentable.
• Provide Basic And Accurate Information In-Person And Via Phone/Email.
• Maintain Office Security By Following Safety Procedures And Controlling Access Via The Reception Desk