23 Jun 2022

Receptionist at Tabono Consult Limited

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Job Description


Position Title: Receptionist

Work station: Dar-es-salaam, Tanzania

Job type: Contract based.

Duration: 12 Months.

Application deadline: 01 July 2022

General Purpose

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

  • Main Job Tasks and Responsibilities
  • Answer Telephone, Screen And Direct Calls
  • Take And Relay Messages
  • Provide Information To Callers
  • Greet Persons Entering Organization
  • Direct Persons To Correct Destination
  • Deal With Queries From The Public And Customers
  • Ensure Knowledge Of Staff Movements In And Out Of Organization
  • Monitor Visitor Access And Maintain Security Awareness
  • Provide General Administrative And Clerical Support
  • Prepare Correspondence And Documents
  • Receive And Sort Mail And Deliveries
  • Schedule Appointments
  • Maintain Appointment Diary Either Manually Or Electronically
  • Organize Conference And Meeting Room Bookings
  • Co-Ordinate Meetings And Organize Catering
  • Monitor And Maintain Office Equipment
  • Control Inventory Relevant To Reception Area
  • Tidy And Maintain The Reception Area

 

  • Education And Experience
  • Bachelor’s Degree Generally Required

 

  • Knowledge Of Administrative And Clerical Procedures
  • Knowledge Of Computers And Relevant Software Application
  • Knowledge Of Customer Service Principles And Practices
  • Keyboard Skills Ability To Work A Switchboard

 

  • Key Competencies
  • Verbal And Written Communication Skills
  • Professional Personal Presentation
  • Customer Service Orientation
  • Information Management
  • Organizing And Planning
  • Attention To Detail
  • Initiative
  • Reliability
  • Stress Tolerance
  • Key Performance Indicators:

 

Key Performance Indicators:

  • Customer Centric: Greet And Welcome Guest As Soon As They Arrive At The Office.
  • Providing First Level Customer Support To All Customers Visiting Vodacom Headquarters For Various Customer Service Issues.
  • Direct Visitors To The Appropriate Person And Office.
  • Answer, Screen And Forward Incoming Phone Calls.
  • Ensure Reception Area Is Tidy And Presentable.
  • Provide Basic And Accurate Information In-Person And Via Phone/Email.
  • Maintain Office Security By Following Safety Procedures And Controlling Access Via The Reception Desk
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Method of Application

Please send your updated CV, Cover letter and transcripts [email protected] not later than 17.00hrs on Sunday, 30th June 2022. (Subject of email should be Position applying for)

** Documents submitted have to be in PDF format.

***** Only shortlisted candidates will be contacted***







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