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19 Jul 2022

Receptionist at Oldstone T limited /A Ramada Resort

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Job Description

Our company, Oldstone T limited T/A Ramada resort by Wyndham Dar es Salaam, is a high end 4 star Resort searching for experienced candidates for the position of Receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Main Job Duties and Responsibilities

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest’s payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accountsReceive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints
  • made by guests
    Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

  • Hospitality certificate, diploma or equivalent from a recognized institution IS A MUST
  • 2 years of relevant work experience
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • WORKING Knowledge with OPERA software is an added advantage

Key Competencies and Qualities

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests
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Method of Application

Interested candidates may apply online by submitting their Cover letter, Cv and Addresses of three (3) referees to  [email protected] Copy to [email protected]

Oldstone T limited is Equal Opportunity Employer. Only short-listed candidates will be contacted.

Closing Date is 25th July 2022

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