Receptionist job at NBC Bank Tanzania – June 2026

Job details

Position: Receptionist
Organization: NBC Bank Tanzania
Location: Head Office NBC
Employment type: Full time
Posted: Today
Application deadline: June 4, 2026
Time left to apply: 2 days left
Job requisition ID: R-15985162

About NBC Bank Tanzania

NBC is the oldest serving bank in Tanzania, with over five decades of experience. The bank offers a wide range of retail, business, corporate and investment banking, wealth management products and services.

Job summary

The Receptionist serves as the first point of contact for visitors, clients, staff and stakeholders. The role is responsible for providing professional front office service, ensuring smooth day-to-day reception operations, handling administrative tasks and supporting the maintenance of an efficient, welcoming and professional business environment.

Key responsibilities

Front desk and customer service – 30%

The Receptionist will be responsible for providing professional front desk support and ensuring visitors receive a positive first impression of the organization.

Key duties include:

• Greeting and welcoming visitors in a professional and friendly manner.
• Ensuring visitor handling procedures are followed, including:
  • Issuing access badges.
  • Registering visitors.
  • Notifying hosts.
• Maintaining a clean and organized reception area that reflects the company’s brand and standards.
• Managing incoming calls and enquiries, and directing them appropriately.

Administration and office support – 20%

The role also involves supporting administrative and office operations to ensure smooth workflow across departments.

Key duties include:

• Receiving and registering all invoices from suppliers.
• Dispatching invoices to the respective business units for further processing.
• Supporting document handling, correspondence and filing.
• Providing support to various departments with basic administrative tasks involving clients and visitors.

Customer experience and brand representation – 30%

The Receptionist is expected to represent the company professionally and contribute to a positive customer and staff experience.

Key duties include:

• Upholding a high standard of personal presentation and conduct.
• Acting as an ambassador for the company’s values and culture.
• Fostering a welcoming and respectful environment for customers, staff and visitors.

Risk, governance and control – 20%

The Receptionist will support safety, security and risk control procedures within the reception area.

Key duties include:

• Being in charge of First Aid at the reception area.
• Ensuring the First Aid Kit is properly maintained.
• Providing first aid to injured customers, visitors or employees at the reception.
• Conducting surveys of the designated area to ensure any potential issues that could result in injury or incidents are quickly identified.
• Ensuring front office doors, back doors and the turnstile machine are functional.
• Reporting any malfunction immediately to the Security Manager.
• Being in charge of the security guard at the reception area.
• Coordinating with the Security Supervisor to resolve security issues at the reception.

Job qualifications

Professional skills

Applicants should have the following professional skills:

• Excellent communication skills in English and Swahili, both written and spoken.
• Strong customer service orientation.
• Computer practice, including Outlook, Word, Excel and PowerPoint.
• Competence in Microsoft Office and office management systems.
• Ability to manage multiple tasks and priorities under pressure.
• Strong interpersonal skills.

Behavioral competencies

Applicants should demonstrate the following behavioral competencies:

• Professional appearance and demeanor.
• High level of integrity, confidentiality and discretion.
• Attention to detail.
• Strong organizational skills.
• Adaptability.
• Problem-solving ability.
• Proactive thinking.
• Team player mindset.
• Positive attitude.

Essential requirements

Applicants must meet the following essential requirements:

• At least 2 years of experience working in a front office desk, customer service or administrative support role.
• First degree or Advanced Diploma in any discipline.
• Proficiency in Microsoft Office, including Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Professional appearance and positive attitude.

Additional qualifications and competencies

The ideal candidate should also demonstrate the following qualifications and competencies:

• Abstract Reasoning: Proficient.
• Business Agility: Proficient.
• Customer Excellence – Service Delivery: Meets all of the requirements.
• Digital Familiarity: Meets some of the requirements and would need further development.
• Enabling Team Success: Meets some of the requirements and would need further development.
• Experience in a similar environment.
• GET Certificate – Education, Training and Development.
• Planning and Organising: Meets all of the requirements.