Job Description
Receptionist involves managing consumer, visitors and calls in a professional and efficient manner. The receptionist has to perform various clerical duties, which support in the presentation and operation of a professional organization. EXIM Bank receptionist is responsible to assist customers in smooth and efficient manner to adhere to all protocol in line with EXIM Bank goals, strategy, and values.
Roles & Responsibilities
 Answering telephone calls, direct screen calls taking and relaying messages.
 Providing information to callers, greeting person entering the organization and directing individuals to correct destination.
 Dealing with queries or requests from customers and public.
 Preparing letters and documents, receiving and sorting out deliveries.
 Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually.
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality.
• Abililiy