EMPLOYMENT OPPORTUNITY

Company Name: Asilia Lodges And Camps Ltd

Position: Receptionist

Department: Central Management

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!

JOB SUMMARY: The Receptionist will serve as the initial point of contact for guests/clients, providing outstanding customer service and administrative support. The ideal candidate should have excellent communication skills, attention to detail, and a proactive approach to handling various tasks.

KEY RESPONSIBILITY AREAS:

Warmly greet and assist guests/clients upon arrival, maintaining a friendly and professional demeanor. Offer refreshments according to Asilia standards.

Manage all incoming and outgoing calls, accurately transferring them to the appropriate individuals while providing necessary information to callers.

Provide guests/clients with comprehensive information about our facilities and services, addressing inquiries promptly and accurately.

Maintain a clean and organized reception area, ensuring it is always tidy and presentable.

Update and maintain the internal telephone directory regularly.

Monitor and report any issues with the phone system to the relevant department for prompt resolution.

Assist in administrative tasks with accuracy and confidentiality.

Coordinate flight bookings for senior officials upon request, ensuring timely and efficient arrangements.

Handle office requests and concerns effectively, escalating issues when necessary to ensure resolution.

Manage inventory and ordering of office stationery to maintain adequate supplies.

Coordinate office meals for office functions, including set-up, food ordering, and payment of suppliers.

Coordinate accommodation and transfers for visiting Asilia members from abroad.

Update the Asilia blackboard daily.

Update the birthday list for all staff members monthly and share it with camps. Send an email to each camp congratulating the staff members celebrating a birthday.

SKILLS and REQUIREMENTS:

Education: College diploma or equivalent; additional education or certification in office administration or hospitality is a plus.
Experience: Previous experience in a receptionist or customer service role, preferably in the tourism or hospitality industry.
Language Skills: Proficiency in English Language
Flexibility, reliability, and teamwork skills, as well as a positive and friendly attitude.
Knowledge of Tour Operations: Basic understanding of tour operations and the destinations offered by the company.
Professional Appearance: Maintaining a neat and professional appearance in accordance with the company’s standards.