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1 May 2023

Protection Assistant (PsychoSocial Support) at Danish Refugee Council (DRC)

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Job Description

Founded in 1956, The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities – in more than 40 countries around the world. DRC has been implementing emergency response projects in Tanzania since the onset of the Burundi refugee crisis in 2015 in three refugee camps in the Kigoma Region at the border with Burundi. DRC’s integrated projects for refugees, asylum seekers and host communities comprise sectors such as Camp Coordination and Camp Management (CCCM), Protection (CBP, PSN, GBV, CP and Legal), Shelter and infrastructure, and Economic Recovery.

Overall purpose of the role:

Under the supervision of the GBV Team leader, the PSS officer will implement GBV case management activities delivered by DRC in Tanzania. Specifically, he/she will provide case management services to GBV survivors and other beneficiaries affected by the crisis.

The assistant will work hands in hands with the whole DRC Tanzania protection team and tag along the rapid assessment team, the community engagement team as well as support in the protection centers.

Main Responsibilities:

  • Provide case management services through high quality and confidential interventions in line with minimum standards for service provision and DRC’s case management SOPs.
  • Conduct referrals to relevant services when needed, while implementing the action plan and ensuring appropriate follow up and case closure when appropriate
  • Provide counseling for all survivors referred to case management service.
  • Conduct case management in safe spaces identified in collaboration with survivors.
  • File and store GBV data in the Gender-Based Violence Information Management Systems (GBVIMS) in compliance with the information sharing protocol developed at the inter-agency level.
  • Provide emotional support group sessions to women, men, boys and girls at risk of or survivors of gender-based violence in compliance with best-practice and DRC’s guidelines.
  • Support in delivering basic GBV trainings to community-based structures, including sessions on the GBV core concepts and guiding principles and the safe identification and referral of GBV cases.
  • Raise gaps in GBV response services and suggest possible solution and referral protocols to the GBV Team Leader.
  • Ensure regular quality implementation, monitoring and evaluation of Gender-based violence- related projects and interventions;
  • Engage with the community and community representatives to understand needs and gaps in Gender-based violence programming;
  • Incorporate a survivor-centered approach in all GBV case management activities;
  • Ensure strict adherence to confidentiality for all case-related information; protect the identities of survivors in the design and implementation of all activities;
  • Work closely with community workers to ensure awareness of services in the community, facilitate referrals into and out of the community center, and to support survivors on GBV protection related needs;
  • Ensure updated filing and documentation of Gender-based violence cases in line with DRC tools.
  • Alert GBV Officers, GBV coordinator and the Protection Manager of any gaps in process, tools, or staff capacities to meet the needs of beneficiaries or ensure confidentiality and survivor-centered care;
  • Prepare work plans and reports (weekly/monthly) on the activities and submit them timely to Protection Team Leader [community-based]
  • Ensure full cooperation with other protection assistants and act on their behalf during their absence
  • Any other activities assigned by the GBV Team Leader.

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.


Qualifications and Experience

  • Minimum of1-2 years of experience in protection, preferably with an international humanitarian organization.
  • Demonstrated organizational skills and ability to work in complex and difficult circumstances.
  • Experience in case management, referral related activities and awareness is desirable
  • Field experience in emergency context is highly desirable
  • High level of personal initiative, analytical skills and pro-active problem solving.
  • Demonstrated people’s management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
  • Be a team player
  • Cultural sensitivity, and commitment and understanding of the values of DRC. Good communication skills.
  • Commitment to learning and implementing organizational policies and procedures
  • Proven ability to prioritize tasks and meet deadlines
  • A sensitive approach to external representation


  • Bachelor degree in social studies counseling, Psychology, law and other relevant field in well recognized college or university


  • Good proficiency in written and spoken English, and Swahili. Kirundi an added advantage

Competency profile

  • Compliance and Detail-oriented
  • Strong team player
  • Excellent interpersonal skills, culturally sensitive and adaptable
  • Flexible, enthusiastic and willing to learn from others
  • Understands humanitarian issues in Tanzania, and the region
  • Willing to travel to project sites in Tanzania

Position Information

Employment category: Grade I

Reporting to: GBV Team leader

Technical line manager: Protection Manager

Direct reports: Non

Unit/department: Protection Department

Location: Kibondo / Kasulu

Providing equal opportunities  We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position. However, candidates should take into consideration that DRC cannot employ, under an international contract, a national of the country in which he or she will be working (in this case, the  United Republic of Tanzania)

Promoting high standards : DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.


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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 7th May, 2023.

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