Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

General contract worker job – only to be used for non-payroll positions at a junior level.

Job Description

• Negotiate payment arrangements on the accounts to maximise recovery on delinquent accounts.
• Monitor payment arrangements between the client and the bank to ensure clients adhere to payment arrangements to avoid legal action taken against the client.
• Maintain effective and professional working relationships with both internal and external stakeholders.
• Pro-actively manage legal risks associated with the legal recovery portfolio of clients to maximise possible recoveries.
• Optimise recovery cash flows by implementing effective and timely action.
• Assertive engagements with service providers by conducting regular telecommunication and prompt response to emails.
• Ensure that invoices received from attorneys and DCA’s are correct and submitted to finance department for payment.
• Close off all the settled accounts timely to avoid reputational risks.
• Completed and update reports in order to provide management with accurate stats for reporting purposes.
• Provide suggestions for ways of improving customer services and meeting targets.
• Understand and adhere to legislative and compliance requirements to ensure the correct processes and policies are maintained.
• Operate within given mandates to ensure governance is adhered to.
• Operate with Absa policies and procedures.
• Ability to work with Microsoft Excel, Word and Outlook.

• To ensure that daily stats are completed and reported accurately.
• To understand and adhere to legislative and compliance requirements.
• To operate within the signed Delegated Mandates to safeguard the bank against risk on non-compliance.

• Work closely with the other team members to build strong working relationships and maintain a positive team spirit.
• Appreciate and respect all team members, colleagues and Managers.
• Display Absa value in all our dealings and maintain a high level of professionalism.
• Communicate openly and honestly with team members and share knowledge and best practices on an on-going basis.

• To deliver a high level of service to customers, attorneys and other internal and external stakeholders as guided by the principles of Conduct Risk.
• To diligently resolve queries and complaints arising from customers, DCA’s, attorneys and other stakeholders.

• Complete required compliance and SOX attestations as per the allocated timelines.
• Report all risk and loss events as a result of fraud or error.  Report this to the risk manager and/or relevant parties to mitigate possible losses which may be incurred.
• Adhere to all Company policies and procedures.
• Adhere to the internal code of conduct at all times and report any irregularities to the relevant party.
• Adhere to internal systems access control policies at all times and report any irregularities to the relevant party

Education

Bachelor’s Degree: Business, Commerce and Management Studies