Job Title: Operations Manager

Company: My Home Furniture Co. Ltd

Location: Bweleo, Fumba

Reports To: Managing Director / CEO

Job Summary

The Operations Manager is responsible for overseeing the daily operations of My Home Furniture Co. Ltd, ensuring efficiency, productivity, and high-quality service delivery. This role focuses on managing importation processes, inventory, logistics, and staff while aligning operations with the company’s strategic goals.

Key Responsibilities

1. Operations Management

• Plan, coordinate, and oversee all operational activities including importation, warehousing, and distribution.
• Ensure smooth workflow across departments to meet business targets.- Develop and implement operational policies and procedures.

1. Importation & Supply Chain Management

• Manage end-to-end importation processes, including supplier coordination, shipping, and customs clearance.
• Liaise with international suppliers to ensure timely and cost-effective procurement of furniture products.
• Ensure compliance with import regulations, documentation, and duties.- Track shipments and resolve delays or logistical challenges.

1. Inventory & Warehouse Management

• Oversee inventory levels to ensure adequate stock without overstocking.
• Implement efficient stock control systems and conduct regular inventory audits.- Coordinate receiving, storage, and dispatch of imported furniture.

1. Logistics & Distribution

• Manage transportation and delivery processes to ensure timely customer fulfillment.
• Optimize delivery routes and reduce logistics costs.
• Coordinate with logistics partners and internal teams.

1. Team Leadership

• Supervise and support staff across operations, including warehouse and logistics personnel.
• Conduct performance evaluations and provide training and development.- Foster a positive and productive work environment.

1. Quality Control

• Ensure imported products meet company quality standards.
• Handle damaged goods, returns, and customer complaints efficiently.- Work with suppliers to maintain product quality consistency.

1. Financial & Cost Control

• Prepare and manage operational budgets.
• Monitor importation costs including freight, duties, and taxes.
• Identify cost-saving opportunities and improve operational efficiency.

1. Health, Safety & Compliance

• Ensure adherence to workplace health and safety regulations.
• Maintain a safe working environment in warehouse and operations.- Ensure compliance with local laws and import regulations.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven experience (3–7 years) in operations or supply chain management, preferably in importation or retail.
• Strong understanding of import/export procedures and regulations.
• Excellent leadership and organizational skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office and inventory/operations systems.

Key Competencies

• Leadership and team management
• Supply chain and logistics expertise- Strategic thinking
• Time management and multitasking
• Communication and negotiation skills- Attention to detail

Performance Indicators (KPIs)

• Timeliness of shipments and delivery
• Importation cost efficiency
• Inventory turnover rate
• Order fulfillment accuracy
• Customer satisfaction and complaint resolution- Staff productivity and retention

Working Conditions

• Combination of office and warehouse environment.
• May require extended hours during peak shipment or delivery periods.