JOB TITLE: Operations Manager

DEPARTMENT: Operations

SECTION: Operations

BUSINESS UNIT: Logistics

REPORTS TO: General Manager

1. KEY JOB PURPOSE

The job holder exercises operational control, directs the execution of company policies and procedures operations and ensures that all activities of the department, including operations control, personnel, and trucks comply with company standards

2. KEY DUTIES AND RESPONSIBILITIES

o Ensure truck turnaround to achieve 500km per day including budgeted revenue per month.

o Plan, develop, organize, direct, manage, and evaluate the various routes as per business development activities.

o Direct the activities of staff in relation to transportation operations including dispatching, routing, and tracking Trucks.

o Plan, develop, and implement transportation health and safety, and security programs and activities, QMS and OH&S system.

o Direct and manage regulatory compliance procedures related to transportation activities.

o Manage key performance indicators to measure the effectiveness and efficiency of the transportation operations.

o In conjunction with SHEQ conduct investigations to determine causes of accidents and to improve safety procedures.

o Direct investigations to verify and resolve customer complaints and managing Service Level Agreements.

o Mentor and develop operations staff.

o Recommend capital expenditures for acquisition of new trucks, new equipment or property to increase efficiency and effectiveness of transportation operations.

o Responsible for operation staff performance management.

o Responsible for customer complaints resolution together with Commercial Manager.

o Prepare weekly, monthly, quarterly, yearly Ops reports to management.

o Manages the stock control and checks that inventory records are accurate.

QUALIFICATIONS.
• Bachelor’s Degree in Logistics and Supply Chain Management or Business Management.
• Minimum of five (5) years of working experience in a managerial position in logistics field.