Job Overview
Operations Manager Job Vacancy at Bolt
About the job

What drives our operations? Our people. We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in Tanzania. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape – here’s your chance! You will be reporting directly to the Country Manager, and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

Managing and support the operations team by defining precise local operational processes with a focus on strong operational execution and results
Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention
Actively leading and/or supporting expansion across the rest of the country
Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
Analysing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders
Identifying trends, risks and improvement opportunities on a local level that may impact the business
Advising and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals
What we’re looking for:

You have 5+ years experience in management & high-growth environment
You have a strong sense of ownership with a hands-on approach
A data-driven analytical mindset (Excel skills is a must)
You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English & Swahili
A Bachelor’s Degree in Economics, Finance, Engineering or other analytical subjects
You are comfortable with developing analytical and decision frameworks to support your strategies and decisions
You are a hustler, not stopping after several obstacles a day
You are passionate about new technologies and ride-hailing

You will get extra credit for:

Experience in the sharing economy, transportation industry, tech, startups, distribution or a dynamic high-growth company
Experience in product launches or running a business