I. POSITION INFORMATION

Vacancy Notice Number IOM/KSU/006/2021
Position title Operations Assistant-Field Support (Eight Positions)
Position grade G4-Graded
Duty station Kasulu/Makere, Tanzania
Type of Appointment & Durations SST-4 Months with possibility of extension
Job family Operations
Organizational unit Movement Operations
Position rated on N/A
Reports directly to National Associate Movements Operations Officer
Overall supervision by Movement Operations Manager

II. ORGANIZATIONAL CONTEXT AND SCOPE
Under the general supervision of the Movement Operations Manager and the direct supervision of the National Associate Movements Operations Officer, the Operations Assistant (Field Support) is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities:

III. RESPONSIBILITIES AND ACCOUNTABILITIES

1. Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation.
2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable
individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).

4. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
5. Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
6. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
7. Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non- compliance to SOPs or codes of conduct by IOM staff members or partners.
9. Perform such other duties as may be assigned.

IV. REQUIRED QUALIFICATIONS AND EXPERIENCE

EDUCATION

• Four years of working experience with secondary [high school] education; two years of working experience with Bachelor’s degree.

• Four years of working experience with secondary [high school] education; two years of working experience with Bachelor’s degree.
EXPERIENCE

• Prior Movement Operations or transportation experience is a strong advantage.
SKILLS

Good knowledge of Word, Excel and the internet, Strong interpersonal and communication skills.

V. LANGUAGES
Required
(specify the required knowledge) Desirable
For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

VI. COMPETENCIES
The successful candidate is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day- to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service- oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

SIGNATURES:
1ST LEVEL SUPERVISOR DATE

2ND LEVEL SUPERVISOR DATE

• Operations Assistant-Field Support [8 Positions] Kasulu/Makere,Tanzania, Terms of Reference [Deadline 26 April 2021]