30 Nov 2023

Operational Manager at Expert Consultancy

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Job Description


Experienced Mountain Climbing & Safari Company in Arusha is looking for an Operations manager.

Vacancy Summary

Position Title: Operational Manager

Reporting to:  General Manager

Supervises :  Large groups of mountain porters and guides

Duty station: Serengeti Explorer

Salary: Competitive Salary package

Start: Mid of December, 2023

Salary: Awarded Good package

The Successful Candidates must have:

  • A high level of integrity
  • Honesty and transparency in all areas and will report direct to the GM
  • Able to manage and lead large groups of mountain porters and guides
  • Preferably middle aged and mature, and able to work independently
  • A business management diploma or accounting diploma
  • Minimum 5 years operations experience, preferably in the safari or mountain sector
  • Computer skills in various software programs and able to grasp new programs relative to the industry
  • Flexibility in hours, nights and weekends, and often on call in the event of an emergency
  • Excellent communication skills
  • Very accurate and efficient in figures, spreadsheets, banking, contracts, costings etc.
  • Ability to multi task is very important
  • Ability to perform a variety of tasks
  • Collect guest information while speaking to guests; inform the Management to record and act- on guest preferences.
  • Report all guest complaints or urgent assistance requests to Management immediately
  • To strictly adhere to the established operating expenses and financial procedures.

Prerequisites:

 

  • Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and Positive interpersonal skills required.
  • Excellent knowledge on guiding and driving.
  • Excellent knowledge on guest service standards (property and company).
  • Excellent knowledge of fire, hygiene, health and safety principles (property and company standards).
  • Excellent knowledge and understanding of all dietary requirements.
  • Sound knowledge and understanding of first aid.
  • Excellent knowledge of hygiene.
  • Sound knowledge of vehicle repair and maintenance.

Education:

  • Diploma in Wildlife Management or Tourism studies
  • Previous experience working as a Operation officer(minimum of 5 years’ experience).

 

Skills:

  • Must work accurately under pressure.
  • People skills – tolerance, patience and caring at all times.
  • Excellent hosting skills.
  • Excellent communication skills.
  • Excellent written and verbal skills.
  • Excellent attention to detail.
  • Excellent hygiene principles.
  • Team player with positive attitude and enthusiasm.
  • Excellent time management, interpersonal & problem solving skills.

 

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Method of Application

Please send your CV and Cover letter quoting the job title on the email subject (Operation Manager Job Vacancy (JV/ECL/SLV/05) on or before 15th December, 2023 to [email protected]

NOTE: Please ready & understand the positions requirements before sharing your application with us. We regret to inform that with volumes of CV’s received, we will be able to reply to only candidates who will meet the required qualifications & experience.







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