We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
Targeted Improvements
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
- Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
- Provide credit documentation support for the deals flowing from Corporate, Commercial & Institutional Banking (“CCIB”) and Business Banking (“BB”) clients business sector
- Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Develop and maintain rapport with business stakeholders e.g. Transaction Banking (TB) Implementation Managers, Product managers, Relationship and client managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
- Adhere to first-time-right principles
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
- Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
Processes
Client Due Diligence (CDD) and Regulatory Onboarding
- Perform all relevant onboarding processes
- Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
- Respond and clear queries from Checkers / Specialists / Business CRM on a timely manner
- Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
- Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
- Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
- Scan, upload and correctly tag documents per global documentation standards
- Be the librarian & soft copy custodian for CDD related documents
Credit Documentation
- Perform credit documentation activities for the deals flowing from CCIB and BB
- Ensure that the data sources used for the extraction of the return is correct
- Identify processing risks or inefficiencies and implement appropriate and effective changes
- To check and process lodgement / withdrawal in Collateral Management System (CMS)
- Registration stamping and perfection of securities & CSM updates
Enablement [Account Opening and Channels]
- Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for CCIB and BB clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
- Manage non-complex implementations and standard maintenance requests end to end (i.e. those implementations without a TB Implementation Manager assigned)
- Log all Onboarding & Maintenance requests that flow through IMO in GEMS
- Perform /maintain oversight of recompilation controls around vasco tokens and documents
- Be the librarian & soft copy custodian for AO documents
Servicing [Static Data Maintenance, Offboarding]
- Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
People and Talent
- Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
- Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Governance
- Ensure strong due diligence on document safekeeping and data confidentiality
- Ensure correctness of documentation prior to any dispensation from the Bank
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
- Highlight significant issues/errors to team leader
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal
- Country IMO Head, Client Delivery Managers, Specialists, other Makers, and Checkers
- IMO Enablement Managers and Specialists
- GBO Hub teams and In-country CET teams
- Account Opening Teams
- Front Office (RMs, CMs, CCMs)
- Lending Documentation Unit
- Commodities Transaction Management Unit
- Business CRM
- Business Operational Risk Manager
- Client Documentation and Control
Other Responsibilities
- Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
- Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
QUALIFICATIONS:
- Meticulous; able to work quickly and accurately
- A team player with good interpersonal skills
- Strong drive to deliver
- Problem solver; looks for solutions and finds ways to progress despite blockages
- Ability to work independently and able to cope with pressures from tight deadlines
- Good writing and presenting skills in English
