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12 Jul 2023

Officer – Desktop Support at DTB Bank

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Job Description

Officer – Desktop Support

Job Purpose

This position is responsible for providing technology support to employees, for enhancing the efficiency of the Bank through technology; and for ensuring the security of all data. This position will report directly to Head – ITSM & ITDR and will interact with bank employees.

Key Responsibilities:
  • Provide help desk support to users onsite and remote. This includes: onboarding, offboarding and transfer, respond to assigned requests within SLAs, troubleshooting user hardware, software and telephone (desk phones and smartphones) issues at all bank locations.
  • Travel to bank branch locations to provide on-site support when required.
  • Create Windows PC images with bank software, and deploy to designated users/locations.
  • Assist with maintaining an up-to-date inventory of assets.
  • Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion.
  • Assist vendors with trouble shooting of installed systems.
  • Cross-train other IT members as needed and be available to be cross-trained.
  • Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
  • Keep all bank applications current and up-to-date.
  • Ensures tickets are entered, updated and addressed per the procedure defined and resolved within SLA.
  • Any other assigned work.
Work Experience
  • 1-2 years of Information Technology experience.
  • Technical knowledge information technology.
  • Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
  • Adapts to change, open to new ideas and responsibilities.
  • Perform quality work within determined timeframes
Preferred Qualifications
  • Work on ad-hoc tasks, assignments and projects as needed;
  • Ability to handle multiple tasks and effectively manage assigned workload;
  • Capable of working independently and within in a team;
  • Good communication skills (verbal and written);
  • Ability to work with users of all technological skill levels throughout the hierarchy of the organization;
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Method of Application

Applications should be submitted to [email protected]

DTB is an equal opportunity employer.

Closing Date : 21st July, 2023.





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