30 Sep 2022

Officer; Agent Onboarding and Optimization – Fixed term x2 at NMB Bank Plc

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Job Description

Job Location :
Head Office, Hq
Job Purpose:
To vet and approve agent’s applications during onboarding and follow-up on individual performance of the onboarded agents in line with procedures and regulations
Main Responsibilities:
  • Ensure all approved agents and within the assigned Zones and aggregators have been contracted and the contracts are retrievable and are up to date
  • Responsible for uploading new agents, POS reallocations, POS additions, blocking and other portal / system functionalities for agents of assigned zones or aggregators
  • Provide agents and optimization status of agent’s portfolios
  • Share reports of agents onboarded whenever required
  • Ensure termination process is adhered for both voluntary and involuntary Agents. See the process end-to-end and ensure that the relationship between the bank and the Agents via Branches does not end without proper alignment.
  • Support online refresher trainings and Wakala related servicing activities
  • Conduct 360 check of Wakala activities under assigned portfolio and recommend strategies for portfolio growth where necessary. This will entail having reports on active and inactive POS / replacement on a weekly basis to ensure TAT
  • Provide prompt resolution to Branches / customer queries belonging to assigned portfolio, both internal and external. Should maintain soft copy of all reported queries to be discussed on unit sessions and meetings on weekly basis.
  • Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.
  • Ensure a perfect environment (Shared Folder) managed in terms of Controls by performing utmost best practices in organization of Wakala documentation and records.
Knowledge and Skills:
  • Business understanding of branch operations, operational portals, products, and screening.
  • PC literate
  • Good communication and presentation skills
  • Quality and customer focus-oriented skills
  • Ability to work in teams

Qualifications and Experience:

  • Graduate in Banking, Business Administration, or related field
  • Experience in Banking, Microfinance, Payment systems, or support.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 14th October, 2022.

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