·       Installing and configuring client network and security solutions.

·       Responding to client IT support requests.

·       Networking and security pre-sales support

·       Solution presentation to clients

·       Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

·       Providing technical support on-site or via remote-access systems.

·       Offering solutions that meet the needs of the client.

·       Maintaining good client relations.

·       Tracking and managing work records.

·       Compiling and sending reports as per schedule

·       Carry out and do certifications as assigned

·       Problem escalation where applicable

·       Customer satisfaction

·       Presales configurations

·       Assigned project execution

·       Reporting

Bachelor`s Degree in Information Technology or related field of study