The East African Community is a regional intergovernmental organization comprising the Republic of Burundi, the Republic of Kenya, the Republic of Rwanda, the United Republic of Tanzania, Republic of South Sudan and the Republic of Uganda with its Headquarters in Arusha, Tanzania.

The EAC mission is to widen and deepen economic, political, social and cultural integration to improve the quality of life of the people of East Africa through increased competitiveness, value added production, trade and investments.

This is an exciting opportunity for highly motivated and result-driven professionals who are citizens of the Republic of South Sudan to apply for the following position tenable at East African Community-Secretariat.

NETWORK ASSISTANT (1 post)
(REF: EAC/HR/2020-21/53)

Grade             : G4

Reports to      : Senior Systems Analyst

Duty Station  :  EAC Headquarters – Arusha, Tanzania

Main Purpose of the Job:

To plan and implement an effective and efficient Information Systems support programmes and carries out support and maintenance of IT equipment and systems.

Duties and Responsibilities:

1. Provide technical help desk support to all computer users and ensure smooth operations of help desk support services;
2. Day to day administration of existing information systems to ensure that IT is best utilized to support business operations and manage all systems administration;
3. Maintain, upgrade or enhance existing user systems; troubleshoot and provide continuing user support, to include resolving problems, advising on the use of new techniques; consult users facing technical problems to identify appropriate solutions;
4. Carry out routine upgrades of software systems (applications, security software and operating systems);
5. Participate in implementation and commissioning of data and voice communications projects;
6. Develop maintenance procedures in order to improve performance and reliability;
7. Measure data traffic and introduce measures to get rid of bottlenecks;
8. Implement safety and security procedures;
9. Assist in the design, implementation, management and maintenance of LAN and WAN networks in the organization; Configure and fine-tune LAN and WAN equipment to achieve optimum performance;
10. Assist vendors during regular maintenance of ICT equipment; and
11. Evaluate the LAN resources and present analysis and technical recommendations for the acquisition of new equipment.
12. Perform any other duties as may be assigned by management

Qualifications and Experience:

• Diploma in Computer Science/Telecommunication Engineering/ Software Engineering or equivalent.
• Minimum 5 years relevant work experience.

Skills and Competencies:

• Good interpersonal Skills and Ability to work under minimum supervision
• Must be Innovative, a team player, have high level of integrity, and demonstrate confidentiality

Eligibility for applications:

Following the decision of the 41^st Meeting of the Council of Ministers, only applicants from  the Republic of South Sudan are eligible to apply for the above position.

Terms and Conditions of Service:

The above position is tenable for a contract of five (5) years renewable .

Fringe Benefits:

The established posts offer attractive fringe benefits including housing allowance, transport allowance, education allowance, a medical scheme, and insurance cover.

Education Qualifications:

All candidates applying must have qualifications that are recognized by the relevant national accreditation body in the Republic of South Sudan. This condition is applicable for locally and internationally attained qualifications.

All professions that require registration with the specific professional bodies will be expected to do so in compliance with the requirements of the Republic of South Sudan.

Relevant Working Experience:

Internship, training and apprenticeship will not be considered as relevant work experience.

Equal Opportunity:

The EAC is an equal opportunity employer; therefore, female candidates are particularly encouraged to apply. EAC will only respond to those candidates who strictly meet the set requirements.