Job Purpose and Key responsibilities

Job purpose

Internal verification of assessment reports and re-inspecting motor vehicles to assess small damages

Key responsibilities

Assess the damage and liability for motor vehicle accidents
Facilitate issuance of repair authority to motor repairers
Preparation of motor assessment reports
Re-inspection of vehicles
Facilitate issuance of release letters to repairers
Supervision of external motor assessors
Review external assessors assessment report to save the company on repair expenditure
Vetting of motor repairers
Handle customer enquiries and complaints relating to motor accident repairs
Ensure salvaged vehicles are kept safe before disposal
Undertake valuation on motor vehicles
Perform any other duties as may be assigned from time to time
Key Performance Measures

Motor Loss Ratio
TAT
Customer Satisfaction Index
% of vehicle reassessed
%of valuation report issued
Internal Relationships:

Accountable to the Claims Manager
Required to liaise and work closely with the other departments as may be necessary

External Relationships:

Britam customers
Insurance sector players
Garages

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

Bachelor’s Degree in Automotive Engineering
4 years’ experience in motor insurance
Good knowledge of motor insurance covers
Good working knowledge in vehicle accident assessment and vehicle claims recovery
Competencies

Knowledge of insurance concepts
Knowledge of insurance regulatory requirements
Good understanding of asset valuation and assessment
Knowledge of claims handling procedures

Core competencies

Communication skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems

The deadline for submitting the application is 02 December 2022.