Manager, Workplace Banking

DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We are currently seeking for a qualified candidate to fill the position of Manager, Workplace Banking. The successful candidate will be responsible for developing and growing payroll business by assessing, selecting and signing-up employer organisations, onboarding new customers, and monitoring the entire schemes portfolio for quality and sustainability.

Key Responsibilities:

• Developing and implementing workplace banking sales plan and process.
• Managing the existing schemes to facilitate portfolio growth.
• Building relationships with key rereferrals partners within the bank to ensure constant and quality leads are obtained.
• Ensuring proper empanelment of the signed-up companies and verifying that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
• Assessing the risk profiles of customer segments and contributing to the development of effective control measures within the deduction to source.
• Managing and monitoring end to end process of onboarding and growing the workplace proposition whilst observing NPL ratio as set by the bank.
• Driving activations and penetration of all signed up schemes with existing and potential clients.
• Maximizing sales referral opportunities by working with customer service officers, relationship managers and branch managers.
• Delivering services to customers that are synonymous with the customer brand experience being promoted by the organization.
• Leading, training and coaching the team to ensure effective management of the schemes and monitoring as first line of defense to minimize defaults.
• Ensuring the sales team has the right culture and attitude.

Qualifications and Experience

• Bachelor’s degree from a recognized institution.
• Minimum of five years’ experience relevant experience.
• Excellent communication, negotiation, and credit analysis skills.
• Strong relationship and networking skills.
• Extensive knowledge of personal banking products.