Job Purpose

Effectively lead Payment Systems team responsible for implementation of new and enhancements and second level support (day by day) of all Payment Systems (SWIFT, Treasury, AML & Fraud Control, Cheque Truncation, Trade Finance, Shares Registry, Custody).

Key Responsibilities

• Manage and lead Payments applications team to implements/upgrades application and provides second line support for production, Disaster Recovery site and Tests environments.
• Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies.
• Provide technical leadership, operational analysis, design, and consultation to internal business units in areas of business process improvement, systems implementation or improvement, data architecture/management, and reporting.
• Manage service delivery functions, as well as SLA, incident, request, problem and configuration management processes in line with ISO 20000 ICT Service Management System requirements.
• Maintain relationships with application vendors, participating in procurement, regular performance reviews and reporting on trends.
• Manage Measurements and report on the resulting efficiency/effectiveness of application performance and team processes
• Mange payments systems software lifecycle.
• Manage proactively payments applications by monitoring of logs and proactively perform maintenance of the system.
• Oversee team processes, monitor metrics, and make continuous improvements to elevate the team’s efficiency.
• Publish and manage availability, capacity and continuity plans for all CRDB Bank payments systems applications.
• Develop and maintain standards for application sizing, performance modelling and license management.
• Prepare monthly progress update reports of the Payment Systems Section.
• Prepare and control annual budget (CAPEX & OPEX) of the Payment Systems Section.
• Setup and implement cost saving initiatives for the Payment Systems Section, involving Systems, People and Process.
• Develop & update policies, procedures and processes to improve efficiency & productivity of the Payment Systems Section.

Experience, Knowledge and Skills Requirements

• Bachelor Degree in Computer Systems Technology or related academic field.
• Possession ICT Service Management ITILv1 certifications.
• Minimum of 5 years of general ICT Systems support, 3 in Managerial experience with exposure in banking environment.
• Experience in Core banking systems support, Projects and User acceptance test.
• Demonstrated leadership and personnel management skills.
• Strong interpersonal, written and oral communication skills.
• SLA and vendor Management skills.
• Technical knowledge of Payment Systems Solutions.