Job Description

To work with the ICT Head to ensure successful implementation of business solution transformation programs. This role determines and documents business requirements and works with design & implementation staff to design & implement solutions.

Establishment of business needs and expectations

Responsible for establishing IT linkages to the general insurance business and key business stakeholders
Translating the business requirements into appropriate ICT service levels and support process framework
Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.

Development of solutions to address the business needs

Configure and or develop business requirements into technology solutions that meet business requirements
Ensures clear communication of required changes and solutions proposed to stakeholders.
Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
Training users and other team members on new information system solutions.
Ensures that solutions developed are properly tested by developing comprehensive test plans.

Management of ICT support in the specific area of assignment

On-going monitoring of ICT support activities and programs
Reporting performance against expectations and addressing the gap with service delivery management
Evaluating the business training needs and developing appropriate training programs
Provide ICT consultation for the business
Establish and drive ICT initiatives in each business to unlock technology value for the business
Champion ICT mediated/driven change management programs

Drive business unit innovation programs

Work with the projects and innovation manager to identify innovation opportunities for the business
Develop a deep business understanding and connect this understanding with the technology needs and capacity
Identify, communicate and monitor IT investment, cost and value to the business

Skills

Education

Bachelors Degree (B): Computer and Information Science (Required)

Closing Date

24 May 2024

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