About the job

About us

Airtel Tanzania PLC is one of the leading providers of telecommunications and mobile money services with operations across Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst the top 3 mobile services providers in Tanzania in terms of subscribers. Airtel Tanzania offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice , data services as well as mobile money services both nationally and internationally. Airtel Tanzania aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.

Airtel Tanzania PLC was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.

Role Purpose

Airtel Tanzania PLC is looking for a suitable candidate for the Lead – IT Apps & Solutions Position. The incumbent will be responsible for;

• Ensuring the technical feasibility of the product
• Coordinating with the different technical departments and UT partners in ensuring product design, development, testing before rolling out to the market.
• Working closely with the Commercial department on all new technical product innovations.
• Discussing business requirements with the business users and communicate the same to respective stakeholders
• Coordinating and facilitate delivery of Product objectives

Key Responsibilities;

1.   Discuss business requirements with the business users and communicate the same to

respective stakeholders;

• Arranging & attending business requirement discussions.
• Discussing business plans/benefits associated with these requirements.
• Identifying respective stakeholders to be involved in implementing these requirements.
• Creating/Reviewing requirement documents for sharing with stakeholders.
• Discussions with stakeholders (IT partners/vendors) and assessing feasibility and seeking impact analysis, efforts & timeline for implementation.
• Capturing MoMs of discussions

2.   Coordinate and facilitate delivery of Product objectives.

• Reviewing product implementation proposals.
• Understanding the Impacts, Gaps and suggesting key improvements to support future needs.
• Reviewing costs, doing cost to benefit analysis.
• Proposing alternative approaches if not satisfied with proposed solution/cost.
• Reviewing the implementation timelines.
• Clearly define the roles & responsibilities among the parties involved in the delivery of the project.
• Identifying key dependencies & milestones
• Ensuring hardware availability, software license availability, environment for various phases of the projects.
• Negotiating costs & timelines and then seeking business approvals for product kick-off.

3.   Defining Key IT processes

• Defining the implementation processes for managing lifecycle of a product project, its stages, milestones and required sign-off.
• Defining the set of stakeholders who should approve (in specific order) a project and its IT costs.
• To develop and maintain the project management methodology including document templates, identifying project phases, reporting and planning information for successful project delivery.
• Organize and facilitate project planning, daily stand up meetings, reviews, release planning and demos related to various updates/products and technologies.
• Ensure the development teams are practicing the principles of collaboration, prioritization, team accountability, and visibility.
• Discussions with vendors on new products, reviewing its capabilities and then arranging product features session with the business teams.
• Discussing roadmap with business teams, collecting/calculating projections.
• Planning for IT systems enhancements based on capacity upgrade /application version sun-set/obsolete hardware.
• Procurement and implementation of new technologies.
• Organize workshops and trainings for relevant business users for new projects.
• Evaluate various technical offerings, drawing comparison (pros & cons) charts and then guiding to choose the best solution.

4.   Supporting Operations

• Develop, Test and Process Product/ Promo System Using Approved language
• End to End Development of Product, Promo or Mobile Apps
• End to End System, Promo, Product or App life Cycle Support
• Operation Support as L2 when needed
• Discussing the impacts of implementations with IT Operations and considering their feedback & suggestions in product design.
• Ensuring a streamlined hand-over of deliverables to operations.
• Arranging KT sessions for the IT operations about the functionality and the operations of new deliveries
• Discussing software & hardware enhancement requirements with Operations.
• Producing Product Documentation

Qualifications and Experience;

• A Bachelor’s degree in Computer Science, Information and Communication Technology or other related disciplines
• Post-graduate qualification (e.g. CIM), an MBA would be an added advantage
• Minimum of 3-5 years’ experience in a marketing position, with a focus on product development.
• Minimum of 3 years’ management experience
• Experience of Telecommunications Industry or FMCG marketing environment
• Able to operate in a performance driven organization
• Affinity with and technical knowledge of the latest technologies and services used within the industry and affiliated industries
• Excellent Data analysis and Excel skills

Deadline for receiving applications is 23rd August 2021.

Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.

“Airtel Tanzania Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.