Job Vacancy – IT Support Officer

Job Summary / Purpose

The purpose of the role is to provide IT administrative support services.

Key Responsibilities/Duties

Third party UL account management in respective Service Management Tool.
Sage Purchase to Pay process administration i.e. raising Purchase Requests through to receipting process.
Support to Legacy and Heritage application services e.g. Easyway, HMIS, Weighbridge, etc.
Ground support & safety supervision for Third Party working in the server room and network across the plantation.
Educating users on the different IT support channels for incident and request.
Incident management follow up and tracking through dailyyWeekly reports.
Provide basic IT training on Office 365, One Drive, PowerPoint and advanced Excel, Mobile Apps and useful tips and drive user adoption on office productivity tools.
Software asset management and remediation removing exposure.
Mobile device setup – Intune & Unilever Applications.
Printer stock management and reporting.
Creation of relevant IT reports to support the functional operations.
Any other relevant IT administrative task e.g. VIP visit support.
KPIs:

Improved adoption for self-service tools and MS Office.
User logging of incidents for issues encountered with 80% ticket resolution within SLA.
Service improvements identified and tracked with clear plan to resolve.

Qualifications & Experience Required

Minimum education level: Degree in IT related field e.g., Computer Science, Computer Engineering.
Desirable experience: ITIL V3 Fou ndation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field. Sage X3 ERP knowledge would be an advantage.
2-3 years’ experience working with IT ^sterns – good working knowledge of appropriate IT software programs e.g. MS 0365 Office suite -Excel, Power Bl, Word, PowerPoint, etc.
Excellent written communication and interpersonal skills.
Demonstrated ability to think and act quickly in emergencies or under pressure.
Strong working ethics -integrity.
Focused on continuous improvements.
Highly motivated and maintains a high working standard.
No Criminal Record.
Stakeholders

Engagement with third party service providers for (e.g. printer, AC, network, and EC teams), business users, estate and factory management.

• Kindly indicate Payroll number and current unit/department for Internal Candidates



• No Manual Application shall be accepted