• Assist to provide software and hardware support for all of IITA’s computer systems.
• Assist in support of end – users with IT related problems in a responsive and service-oriented manner.
• Assist in development and maintenance of the WLAN networks (Satellite, fibre, radios, Internet, ect)
• Assist in set – up, management and maintenance of IT related equipment.
• Assist to monitor back up jobs and ensure high level of completion success rate
• Assist to help put processes in place to maintain a stable network environment.
• Assist to trouble, shoot, installation and implementation of systems.
• Assist to develop and monitor performance levels of software and hardware and evaluate recommend and propose alternative methods of information processing.
• Assist in continuous improvement of network intrusion security and Antivirus protection procedures to achieve a secure and virus – free networking environment.
• Assist to maintain hardware and software maintenance agreements to ensure integrity of operation processes.
• Assist in maintenance of a comprehensive and functional inventory of IITA IT equipment (hardware and software).
• Assist in liaising with IT support staff at other IITA sites within the East and southern Africa region plus Headquarters.
• Assist to dissemination of specific procedures manuals for operating routines and network management tasks
• Assist in implementing IT policies, procedures, and standards.
• Provide support during meetings, workshops, and virtual sessions (e.g., setting up projectors, video conferencing tools).
• Liaise with external service providers for IT-related services when necessary.
• CCTV installation, maintenance, and configuration
• Wireless network support and maintenance

• Perform any other duties as may be assigned.

Required Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• At least 1–3 years of relevant experience in IT support.
• Basic knowledge of networking, operating systems (Windows/Linux), and common office applications.
• Experience with troubleshooting hardware and software issues.

Skills and Competencies:

• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Customer-service oriented with a proactive attitude.