Brief Description

The post is responsible for management of the technical support for the digital channel applications

Detailed Description

Provide technical support for digital channels applications by performing administrative role on the applications.
Provide technical support during implementation of tasks related to digital channel projects.
Provide monitoring for channels system to increase system availability
Ensure all faults of the existing channel services and provide strategic initiative that will improve customer experience and business performance. Continuously analyse user requirements to develop and provide solutions
Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
Work closely with IT Security and Risk to ensure that the channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure services
Recommend and implement upgrades or changes to the systems for efficient performance, security or business benefits
Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
Maintain and manage up to date system configurations and user documentation
Provide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.

Job Requirements

Bachelor’s Degree in Information Technology,
Professional Qualifications MCP, MCTIP, CCNA,T-24 or any banking application ,LINUX , Oracle RQ
Computer language
Ability to write SQL Scripts, PL/SQL procedures in Oracle Database, SQL Server or any other RDMS