We’re looking for a qualified and passionate IT Coordinator – IT Support!

Want to work for one of the largest charities of its kind in Africa? Are you passionate about providing students with opportunities to learn and develop through Technology? Are you passionate about Technology? Are you dedicated to making a difference in your career … Keep reading!

About Us

The School of St Jude is a pioneering leader in charitable education within Africa. Every year we give 1,800 students with free, quality education, 100’s of graduates with access to higher education and provide more than 20,000 government school students with quality teachers. St Jude’s is funded by generous supporters from around the world who make our mission of giving bright, poor Tanzanian students a free, quality education possible.

Who are you

• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Aware of CCTV Protocols, installation and management
• Help desk support, knowledge of Spiceworks is an added an advantage

What you’ll do

• Ensuring all tickets are attended to in a timely manner
• Responding to client support queries ensuring proper documentation on the ticketing system as per procedures.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Training clients through basic problem-solving processes.
• Installing and upgrading hardware and software systems as per required standards.
• Maintaining and ensure all school computers are being prepared well to meet the user effective performance. This by ensuring the latest update for both OS and security application are in place.
• Ensure all supplies/consumables are in place and inform for outage stock
• Works in conjunction with Head of IT to ensure all system configurations and modifications are documented.
• Works in conjunction with Head of IT in the preparation, implementation and follow up of IT department procedures
• Assist in writing of IT equipment’s gate passes in cases when the Head of IT is not at work.

What we’re looking for

• A university graduate majoring in Information technology, Computer Engineering or Computer Science
• At least two years of experience in a similar position.
• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation.
• Ability to conduct research into PC issues and products as required and properly implement.
• Competent female candidates are strongly encouraged to apply.

Why us

• An opportunity to use your talents and expertise to fight poverty through education and make a positive impact in the lives of thousands of students in Arusha, Tanzania.
• A flexible and supportive community of international and local employees.
• Ample opportunities for career progression and development.
• Mid-morning tea and lunch (during working days).
• Safe and reliable transport to and from school.