13 Dec 2022

IT Coordinator at Four Seasons Hotels and Resorts

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Job Description


  • Maintain harmonious and professional relationship with all departments and Home Office.
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Must have good interpersonal skills and be able to relate to all levels of staff.
  • Must be able to assist hotel guests with technical requirements and issues.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

Assist in other areas of the accounting office as needed.

  • Maintain harmonious and professional relationship with all departments and Home Office.
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Must have good interpersonal skills and be able to relate to all levels of staff.
  • Must be able to assist hotel guests with technical requirements and issues.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
  • Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
  • Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations as required.
  • Good knowledge and support for Desktop OS and applications including patches.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Assist with administration of Lotus Notes, connection to global VPN and other communication tools.
  • Assist in the process of systems backup and recovery procedures.
  • Assist in management of third party vendors.
  • Assist with providing 24 / 7 support for mission critical systems.
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
  • Perform any additional duties as assigned by the Director of Finance or IT Manager.
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 22nd December, 2022.







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