Reference Number
ALAF1509202303
Description
KEY RESPONSIBILITIES

Manage the company or business unit IT portfolio.
To prepare the IT strategy in line with the business plans and preparation of the department’s annual budgets
An ambassador between the IT Department and other business Departments with a focus on best user experience
Analyse the business requirements of all departments in conjunction with local business teams to determine their ERP & technology needs while also liaising with Group IT to understand ecosystem.
Involved in managing & coordinating various IT projects and undertaking application change request testing and product testing as requested by the group enterprise management team.
Purchase efficient and cost-effective technological equipment and software & manage & optimise the entire lifecycle of IT assets.
Inspect the use of technological equipment and local software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and execute the same in line with business needs.
Assist in building relationships with vendors and creating a cost-efficient business Unit.
Develop & control IT budget and report on expenditure.
To ensure the development, integration and deployment of information (IT) technologies that are designed to improve customer experience within the company
To implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of IT and communication systems
To develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
To ensure the security of data from internal and external attack
To maintain data integrity and data analysis
Network administration, hardware maintenance, software and windows maintenance
To ensure effective internet distribution, accessibility and bandwidth management and central anti-virus protection
Ensure database management and follow backup procedures, with online and offline backups and disaster recovery
Ensure proper network connection for Head Office and branches is available to support core systems.
To ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades;
Negotiate and administer supplier contracts and service agreements;
Ensure maintenance of CCTV cameras with on time download/back up of footage
To ensure effective functioning of technical hardware i.e. servers, computers, photocopiers, switchboard, printers and any other technical hardware purchased by the company and software packages ensuring minimum downtime;
Manage the performance of the IT staff;
To keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Assess vendors and develop test strategies for new hardware and software
Troubleshoot hardware and software issues related to internal IT
Monitoring daily operations, including server hardware, software, and operating systems.
Coordinating technology installations, upgrades, and maintenance.
Testing, troubleshooting, and modifying information systems so that they operate effectively.
Generating performance reports for operating systems.
Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
Remaining up to date with advances in technology and industry best practices.
Drive the Group IT strategy as well as the localised Company IT strategy in line with the group & company business plans.
Serve as the key interface with assigned business units or functional areas for the purpose of business technology solutions, service management, risk management, and relationship management.
Enforce IT policies and systems & localise policies where possible to support the implementation of strategies set by the Group IT team & and any locally agreed policies.
Ensure a highly efficient IT technology infrastructure, from SD WAN Networks, to local networks, to edge & end user computing devices, plant technologies, CCTV & telephony
Requirements

Minimum Qualifications

Bachelors in Computer Science or Bachelors in business degree a Masters in IT related field is an added advantage
IT related certification such as (CCNA, ITIL)
Professional Registration: Registration with Computer Society of Tanzania is an added advantage
Experience required: minimum 10 years with at least 3 years working in manufacturing set up or related field
At least five years in a senior role in a busy and complex IT environment
Manufacturing Business process & specifically SAP S4HANA ERP understanding.
Industry: Manufacturing with an ERP based environment
Fluent in ERP based integrated environments.
Business process understanding
Leadership ability
Excellent in management of internal and external customers (SLA partners)
Wide knowledge of business management and technical skills and the capacity to harness and implement business solutions.
Hands-on working with ERP projects & ERP systems from a maintenance perspective to utilization perspective.
Knowledge and experience of innovative technologies, SDWAN, Cybersecurity, IIOT, AI etc.

Key competencies and skills:

Strong leadership, self-initiative & team management skills
Strong partner & third-party management capabilities
Strong diagnostic & troubleshooting skills from an infrastructure & application perspective.
Negotiating skills
Innovative thinker

Personality profile:

The ability to communicate politely, clearly, and effectively and persuade and/or influence internal customers at a high level such as senior management on matters of a technical nature.
Results-oriented, takes the initiative mentality.
Must possess a mind set to objectively view and effectively explain an issue or resolution from an end-user/customer/business perspective.
Must possess excellent communication skills and ability to work in a team environment with minimal guidance.