We’re looking for qualified and passionate IT Assistants (Two Vacancies)!

Want to work for one of the largest charities of its kind in Africa? Are you passionate about providing students with opportunities to learn and develop through Technology? Are you passionate about Technology? Are you dedicated to making a difference in your career … Keep reading!

About Us

The School of St Jude is a pioneering leader in charitable education within Africa. Every year we give 1,800 students with free, quality education, 100’s of graduates with access to higher education and provide more than 20,000 government school students with quality teachers. St Jude’s is funded by generous supporters from around the world who make our mission of giving bright, poor Tanzanian students a free, quality education possible.

Who are you

• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Aware of CCTV Protocols, installation and management
• Help desk support, knowledge of Spiceworks is an added an advantage

What you’ll do

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software products networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
• Receive and respond to incoming tickets, and /or e-mails regarding PC and/or hardware problems.
• Construct, install, and test customized configurations based on various platforms and operating systems.

What we’re looking for

• Diploma in Information technology or computer Science.
• At least two years of experience in a similar position.
• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation.
• Ability to conduct research into PC issues and products as required and properly implement.
• Competent female candidates are strongly encouraged to apply.

Why us

• An opportunity to use your talents and expertise to fight poverty through education and make a positive impact in the lives of thousands of students in Arusha, Tanzania.
• A flexible and supportive community of international and local employees.
• Ample opportunities for career progression and development.
• Mid-morning tea and lunch (during working days).
• Safe and reliable transport to and from school.