Job Title:       ICT Officer (01 Post)

Reports To:  ICT Manager

Summary of Position

Driving staff or clients to their desired destinations maintaining the vehicle safe and clean, arranging regular cleaning and maintenance services for the vehicle, and planning each route based on road and traffic conditions.

Duties and Responsibilities

• Provide technical assistance and support to staff members regarding hardware, software, and network-related issues.
• Assist in the installation, configuration, and maintenance of computer systems, and network equipment.
• Diagnose and resolve technical problems related to software applications, computer hardware, and peripherals.
• Assist in managing and troubleshooting the local area network (LAN) and internet connectivity to ensure smooth operations.
• Respond to user inquiries, troubleshoot ICT-related problems, and provide guidance on the effective use of ICT tools.
• Maintain accurate records of hardware and software inventory, including procurement, distribution, and disposal.
• Assist in data backup and recovery procedures to ensure data integrity and availability.
• Conduct training sessions to educate staff members on the effective and secure use of ICT systems and software.
• Support the implementation and management of ICT projects, including software upgrades, system migrations, technology integration to programs, and new technology deployments.
• Assist in implementing and enforcing ICT security measures, data protection policies, and IT best practices.
• Maintain up-to-date documentation of ICT systems, configurations, and support procedures.
• Liaise with external vendors and service providers to ensure the timely resolution of technical issues and the fulfillment of ICT-related services.
• Stay updated with emerging technologies, evaluate their potential benefits for PASADA, and make recommendations for improvements.
• Work closely with the ICT Manager and other team members to achieve ICT goals and contribute to the overall organizational mission.

Required skills and qualifications.

• Bachelor’s degree in computer science, Information Technology, and Computer Engineering
• Two (2) years of experience in ICT
• Proven ICT technical experience in supporting users and systems in a large and complex organization.
•    Sound experience in hardware and software maintenance, network management, software development, website development, and systems administration.
• Excellent problem-solving and analytical skills.
• Good understanding of the CTC Database.

Ability to prioritize tasks, work independently, and handle multiple responsibilities.

1. O. Box 70225