Job Summary

Provide hands-on technical support on all IT related issues to end users at DCP Tanzania.

Key Duties and Responsibilities

Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;
Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
Track all IT end user related requests within the Internal Service desk ticketing system;
On-boarding and off-boarding users including identity and access management;
Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
Provide basic IT induction training to end users;
The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
Perform additional duties and assignments as required in support of internal IT systems.
Requirements

Key Requirements

Education and Work Experience

Bachelor’s degree in Information Technology
Minimum of two (2) years relevant work experience.
Skills and Competencies

Good understanding and working knowledge of service support policies, processes and procedures.
Good knowledge of troubleshooting relevant enterprise applications including SAP.
Strong knowledge and experience in supporting MS Windows & MS Office Suite.
Good knowledge of relevant hardware support and installation procedures.
Good knowledge of IT infrastructure and applications.
Strong problem solving and analytical abilities.
Strong interpersonal and communications skills.
Ability to work effectively under pressure.
Customer service orientation.
Benefits
Personal Health Insurance
Pay Off Time
Training and Development