Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the Country Office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Country Office productivity. The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

1. Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures
Provide inputs to the development and implementation of the ICT annual work plan;
Provide IT support in the use of Atlas (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
2. Provide technical support in the functioning of the Country Office hardware and software
Make routine repairs and change hardware electronic components;
Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones;

Provide technical support to the installation commercial and in-house developed software and related upgrades, anti-virus programmes;
Maintain an up-to-date inventory of the software and hardware;
Monitor file server traffic, usage, and performance on a regular basis.
3. Ensure efficient networks administration
Monitor the network connection on a daily basis to ensure stable and responsive network environment;
Configure network printers and provide user access as required;
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
Maintain backup logs; organize off-site storage of backups;
Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.
4. Provide web management services
Maintain the Country Office web site and intranet.
5. Provide administrative support regarding ICT issues
Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required;

Provide ICT support to key events.

6. Provide technical support and advice to Country Office staff
Diagnose, evaluate, and prioritize requests for assistance from staff in Country Office experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
Set up new email accounts for Country Office staff;
Liaise with ICT staff in HQ for support and guidance;
Meet all ICT on-boarding requirements for new staff.
7. Contribute to knowledge building and knowledge sharing in the Country Office
Contribute to the organization of trainings for the Country Office staff on ICT issues;
Maintain library of reference materials;
Synthesize lessons learned and best practices in ICT.
Key Performance Indicators
Well maintained and serviced hardware and software
Quality support and advice to clients
Timely web maintenance

Competencies
Core Values:
Respect for Diversity
Integrity
Professionalism

Core Competencies:
Awareness and Sensitivity Regarding Gender Issues
Accountability
Creative Problem Solving
Effective Communication
Inclusive Collaboration
Stakeholder Engagement
Leading by Example
Functional Competencies
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;

Good PC hardware troubleshooting skills;
Good knowledge of video conferencing and telecommunication;
Good knowledge of database packages;
Ability to perform a variety of standard specialized and non-specialized tasks and work processes;
Ability to review a variety of data, identify and adjust discrepancies.

Required Skills and Experience
Education and certification:
Completion of secondary education is required;
Bachelor’s degree in Computer Science is an asset;
Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months

Experience:

At least six (6) years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities
Language Requirements:
Fluency in English and Kiswahili is required;
Knowledge of the other UN official working language is an asset.
Disclaimer
UNWOMEN is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.