18 Apr 2024

ICLA Project Coordinator at Norwegian Refugee Council

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Job Description

Position: ICLA Project Coordinator

Reports to: Area Manager

Supervision of: ICLA Project Officer, ICLA Project Assistant

Duty station: Kibondo, Tanzania

Travel: 50% within the Project Implementation Areas

Project number: TZFM 2401

Duration and type of contract: – Up to 31st December 2024, with a possibility of extension, subject to availability of funding

The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organization, which assists refugees and other populations affected by displacements worldwide. NRC was registered as an I-NGO with the NGO Board in Tanzania in 2016. NRC has since then been providing service to the refugees living in the Camps in the Kigoma region. NRC in a tripartite with the Government of Tanzania provides WASH, Shelter and infrastructure development to the refugees and host communities as the main implementing partner for UNHCR in those sectors. NRC also provide services in Education, Information, Counselling and Legal Assistance (ICLA) mainly in areas of supporting the government to provide birth certificates and other legal documents

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.


The purpose of the Information, Counselling and Legal Assistance (ICLA) Project Coordinator position is to manage the implementation of the delegated ICLA project portfolio in Kibondo, Tanzania, support the scale up of ICLA programmes in country, establish and strengthen integration opportunities for ICLA within our Core Competencies (CC) in Tanzania Country Office and strategic stakeholder engagement. The ICLA Project Coordinator will be responsible for managing ICLA grants, coordinating activities in Kibondo in line with the identifying programming options and documenting programming challenges and opportunities. The Project Coordinator will be responsible for the day-to-day management of the project in line with NRC’s Project Cycle Management (PCM) handbook and ICLA tools. The Project Coordinator will ensure that regular context analysis of the social-political developments affecting the refugee-hosting environment in the Tanzania and regionally and production of relevant research products to influence best practices and ICLA’s programming. The Project Coordinator will be responsible for engaging in camp coordination, protection and other relevant working groups and with relevant stakeholders including United Nations Refugee Agency (UNHCR), protection and other implementing and operational partners of UNHCR and the Government of Tanzania’s Ministry of Home Affairs, Department of Refugee Services, other international and local institutions and community structures. The Project Coordinator will be responsible for overseeing ICLA staff and internal coordination with other CCs for options for integrated programming. In line with the progressive localization agenda, the ICLA coordinator will be responsible for onboarding, management and coordination of partners for co-implementation of projects. NRC’s ICLA programming has a strong focus on quality and ensuring that programming is delivered in a safe and inclusive manner with a particular focus on ensuring meaningful access, accountability, participation, safety and avoidance of harm in line with Safe and Inclusive Programming (SIP) policies and guidelines.


Line management of ICLA project field staff; Adherence to NRC policies, guidance and procedures;
Contribute to CC strategy development, project proposals and provide input on needs and gaps;
Ensuring visibility of project outcomes/activities to internal and external audiences;
Manage and implement delegated portfolio of ICLA projects (activities, budget monitoring, and project documentation) as delegated from APM in line with proposals, strategies and donor requirements, and ensure high technical quality;
Provide regular progress reports to Area Manager;
Promote and share ideas for improvement and necessary changes in the activities;
Ensure that projects target communities in most in need of protection, explore and asses new and effective ways to offer legal protection support;
Ensure capacity building of project staff and transfer of skills;
Liaise and collaborate with relevant local authorities and other key stakeholders; and
Promote the rights of refugees/returnees in line with national and international frameworks.
Specific responsibilities

Oversee the quality and successful implementation of interventions ICLA activities in Kibondo, Tanzania, in line with NRC ICLA assessment;
Contribute to the Country Strategy;
Adapt global and regional ICLA project tools for the delivering programmes in the context;
Support the training and induction of new ICLA staff and regular review of project activities to ensure quality implementation.
Ensure that appropriate Monitoring and Evaluation (M&E) systems are put in place to monitor, evaluate and learn from NRC project implementation.
Represent NRC at relevant inter-agency forums and with local authorities and support training and capacity building of partners on ICLA thematic areas
Support the identification of options for ICLA programming in Kibondo, Tanzania both as standalone and integrated programming with other CCs
Contribute to the development of donor proposals and reports;
Contribute to the development of a revised ICLA CC strategy for Tanzania;
Support the development of quality programme initiatives, identifying key areas for further follow up, devising strategies and supporting implementation to improve and monitor quality in NRC’s ICLA approaches;
Conduct ICLA specific technical assessments and research, present recommendations and adapt programme implementation to needs and context;
Actively participate in relevant coordination forums including camp level protection, child protection, sexual and gender-based violence, shelter and livelihood working groups and county coordination forums; and
Any other tasks assigned by your line-manager
Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Project planning: ICLA Specialist, other CC Specialists for integration, APM and Area Manager (AM)
Area operations: Support Coordinators (field office coordinators) and AM
Staff capacity building: CC Specialists, HR Development Officer
Implementation and Evaluation: AM, CC Specialists and M&E Officer/focal persons
Scale and scope of position

Staff: 1 Project Officer, 1 Project Assistants
Stakeholders: Target Communities, Government of Tanzania, UN agencies, International, National and Local Organisations.
Budgets: TZFM 2401
Information: GORS, Agresso
Legal or compliance: Donor and procurement compliance, Terms of Employment, Code of Conduct


Minimum of 2 years of experience managing protection projects in recovery and/or development sectors
Documented technical competences related to the position’s responsibilities
Experience in proposal and report writing and excellent computer skills
Good communication skills
Project implementation and supervisory skills
Ability to resolve individual and group conflicts
Ability to work with minimum supervision and deliver on deadlines
Possess high cultural awareness and sensitivity
Fluency in English language both written and verbal
Context related skills, knowledge and experience

University degree in law, political science, social science or other relevant discipline. Diploma with experience will be considered.
Minimum 3 years humanitarian experience with refugees at field level with an NGO or other international organization. Previous experience in north-western camps highly desirable
Experience with start-up of new Programmes and in PCM and M&E
Experience with high-level stakeholder coordination and engagement

Behavioural competencies

Handling insecure environments
Managing resources to optimize results
Empowering and building trust
Managing performance and development
Planning and delivering results
Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

The Job Description
The individual Work- and Professional Development Plan
The Competency Framework

Additional Information

‘’Qualified female candidates are encouraged to apply”

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Method of Application

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Closing Date : 25th April, 2024.

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