HR Generalist at Swissport Tanzania Plc

About Swissport Tanzania Plc

Swissport Tanzania Plc is a leading aviation ground services provider operating at Julius Nyerere International Airport and Kilimanjaro International Airport.

The company delivers safe, reliable and high-quality ground handling services to international and domestic airlines. Swissport invites disciplined, service-oriented and safety-conscious professionals to join its team in a fast-paced airport environment where operational excellence and customer satisfaction are paramount.

Position details

• Position: HR Generalist
• Number of positions: One
• Duty station: Kilimanjaro (JRO)
• Reports to: HR Manager/Station Manager
• Contract type: Fixed-term contract

Role profile

The HR Generalist will provide general technical guidance and support for the company’s established human resource programmes.

The role will also ensure the company complies with labour laws concerning employment, trade unions, workplace safety and workman compensation.

Responsibilities

The HR Generalist will:

• Ensure staff adhere to Security, Health, Safety and Environmental procedures.
• Ensure staff data in the Human Resource Management System (HRMS), such as D.A.T.E, is accurate and up to date.
• Prepare and file court documents, including plaints, written statements and counterclaims, and prepare company witnesses and evidence.
• Oversee compliance with the company’s code of conduct and related administrative policies.
• Manage disputes arising from labour relations.
• Ensure onboarding programmes, confirmations, changes of titles and contracts are handled on time.
• Represent the company at the Commission for Mediation and Arbitration (CMA) and other courts.
• Provide training and support to operational leaders on staff engagement issues.
• Reconcile the general employees’ payroll.
• Manage the employee sickness-tracking tool.
• Manage Loan Board issues.
• Lead, plan and manage HR administrative activities.
• Manage headcount reporting through DCM, Heatmap and Labour Relations.
• Assist in preparing monthly HR reports for management.
• Plan and organise employee engagement programmes.
• Plan and coordinate departmental meetings.
• Work with the Planning team to ensure staff data is accurate and identify gaps.
• Oversee staff welfare and organise health sensitisation and awareness training.
• Address absenteeism challenges with operational leaders.
• Work closely with the Training team to ensure all staff attend training as planned.
• Ensure all employees are provided with appropriate personal protective equipment (PPE) and use it correctly.
• Collaborate with the Finance team to manage the procurement of staff uniforms.
• Ensure all social scheme matters and staff welfare issues are properly handled and managed.
• Oversee the implementation of exit protocols.
• Coordinate and handle disciplinary matters.
• Assist in the recruitment process, ensuring that vetting, reference checks and background checks are properly conducted before an employee’s engagement or confirmation to a position.
• Assist the HR Manager with all personnel-related matters, including meeting departmental staff representatives to discuss and propose solutions on matters relating to staff welfare and working conditions.
• Organise, gather and maintain statistics and prepare reports on personnel matters as required.
• Prepare quality quarterly and year-end HR reports within the stipulated timeframes for review by the Human Resource Manager.
• Champion sports and engagement programmes within the company.

Qualifications and competencies

The successful candidate must be a self-driven and dynamic individual who is also a team player, able to work under pressure and possesses the following qualifications and skills:

• A degree in Human Resources Management (HRM) or Social Sciences.
• At least three years of experience related to the specified duties and responsibilities.
• Knowledge of the legal system and framework of the United Republic of Tanzania.
• Strong interpersonal and communication skills.
• Ability to work effectively within a diverse workplace.
• Ability to exercise independent judgement and manage and impart confidential information.
• Ability to investigate and analyse claims information and draw conclusions.
• Advanced analytical, evaluative and objective critical-thinking skills.
• Ability to effectively summarise and present information.

Personal qualities

Candidates should demonstrate:

• High integrity and professional accountability.
• Strong teamwork orientation.
• Attention to detail and awareness of data protection requirements.
• Ability to perform effectively in a high-pressure operational environment.
• A customer-service mindset.
• Flexibility to work shifts, including weekends and public holidays.
• Strict adherence to safety and compliance standards.

How to apply

Interested candidates who meet the above criteria should submit:

• An updated Curriculum Vitae (CV).
• An application letter.
• A clear statement of the position being applied for in the email subject line.