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28 Aug 2023

Head of Retail and Digital Banking at l&M Bank

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Job Description


Job Summary/Overview:

The Head of Retail and Digital Banking will be a vital member of our Executive Committee (EXCO) and will report directly to the Chief Executive Officer (CEO). This senior leadership position encompasses strategic oversight of multiple business functions as below:

  1. Branch Distribution overseeing the branches, agency business, workplace banking, and sales.
  2. Digital lending business through strategic partnering with MNOs/Fintech etc
  3. Select Banking proposition for affluent/high net-worth customers.
  4. Customer Segment unit overseeing SME/ other Retail Lending products, Marketing, Customer Service & Communications
  5. Liabilities & Other Digital Channels business, and
  6. Bancassurance & Custodial Services businesses.

Also, the role holds the responsibility for formulating and implementing strategies to drive revenue growth, enhance customer engagement, and lead the bank’s retail & digital banking initiatives.


  • Bachelor’s degree in commerce/Business related field.
  • Master’s Degree/MBA or Professional qualification in banking or related field is a plus.
  • Have a minimum of 10 years of progressive experience in retail banking, including at least 5 years in a leadership capacity.
  • Proven record of successfully driving revenue growth, enhancing customer experiences, and leading cross-functional teams
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Method of Application

Send your CV to the following email address [email protected] with a subject of “Head of Retail and Digital Banking job application“. Deadline for receiving applications is 1st September 2023.

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